Senior IT Service Desk Analyst A fantastic opportunity has arisen for an Senior IT Service Desk Analyst to join our London based law firm on a permanent basis. Senior IT Service Desk Analyst Summary: The Senior Service Desk Analyst will monitor the Service Desk Team to ensure that a consistent and professional level of support is provided, including monitoring the unassigned and individual team member queues. Senior IT Service Desk Analyst Key Responsibilities: * Provide advanced technical knowledge and support the most complex and challenging customer queries and requests * Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails * Mentor and train Service Desk staff * Work with co-workers to increase knowledge across the Global Service Desk team Senior IT Service Desk Analyst Attributes/Skills: * Experience of working on a busy and demanding legal Service Desk supporting a large customer base * Experience leading and mentoring a team * Experience of logging tickets in ITSM call logging software Senior IT Service Desk Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business