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Senior Business Systems Analyst (Sales & CPQ), Newcastle-upon-Tyne, Tyne and Wear
Client: Persistent Systems
Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
About Persistent
We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 14 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $300.6M revenue in Q3FY24, delivering 13.7% Y-o-Y growth. Our 23,000+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We’re also pleased to share that Persistent has been recognized as the “Most Promising Company” of the Year at the 2023 CNBC-TV18 India Business Leader Awards and named a Leader in Everest Group’s Talent Readiness for Next-Generation IT Services PEAK Matrix 2023. We also won four 2023 ISG Star of Excellence Awards, reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would recommend working at Persistent to a friend.
About Position and details:
* Role: Senior Business Systems Analyst
* Location: Newcastle-upon-Tyne
* Hybrid: Once a week
* Job Type: Permanent role
* Experience: 12 to 20 years
Skills/Responsibilities:
We’re looking for a solution-minded Senior Business Systems Analyst and product owner with experience on Sales Cloud and Salesforce Experience Cloud, along with a strong understanding of SaaS products. You will be responsible for creating and delivering value through business process optimization and systems automation in areas such as lead, deal registration, account, contact, opportunity management, and CPQ. You will be part of the IT Business Applications team, engaging and collaborating with cross-functional teams from Marketing, Sales, Sales Operations, and Channel Operations. The main responsibility will be partnering directly with sales leaders and stakeholders to implement Salesforce enhancements supporting and automating the lead-to-quote process, aiming to reshape existing processes for efficiency and seamless sales experience.
Responsibilities:
* Responsible for Lead-to-Quote architecture, roadmaps, business systems analysis, proof of concepts, and scalable solution architectures
* Collaborate with cross-functional teams to identify and document requirements
* Design and develop Salesforce solutions addressing complex business challenges
* Manage Salesforce configuration, customization, and integration projects
* Conduct gap analysis and develop solutions to meet business needs
* Create technical documentation, process flows, and system diagrams
* Develop and deliver training materials, conduct user training
* Monitor system performance, recommend improvements
* Build POCs and demonstrate Salesforce features to stakeholders
* Configure Salesforce using point-and-click, identify when coding is necessary
* Map business requirements to Salesforce OOTB features
* Identify recurring issues for system improvements, maintain run book
* Work collaboratively with onshore and offshore developers during execution
Required Skills:
* Minimum 10+ years as a business systems analyst on Salesforce
* Minimum 5+ years in Sales Cloud, CPQ, and Experience Cloud
* Experience with Salesforce Industries Clouds, especially Communication Cloud
* Deep knowledge of sales processes and pipeline management
* Strong Salesforce configuration, flows, validation rules experience
* Knowledge of Einstein, Prompt Builder, and Agentforce
* Excellent problem-solving skills, ability to meet challenging goals
* Experience with Salesforce managed packages
Our company fosters a values-driven and people-centric work environment that enables our employees to:
Let’s unleash your full potential at Persistent
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
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