Role Purpose
The External Contracts Manager is responsible for the specification, procurement, management and delivery of a variety of externally led contracts under the Group's Planned Works programmes.
Responsibilities
* Carry out inspections to ensure all works are delivered in accordance with agreed specification and quality standards, ensuring compliance with Health & Safety legislation and group policies and procedures.
* Undertake and document regular meetings with contractors, suppliers and consultants; address any issues of performance and implement improvement strategies where required.
* Deal with issues of conflict and ensure proper performance of the contract.
* Ensure excellent standards of customer care are applied to each contract; deal with all relevant customer queries or complaints in a sympathetic, pragmatic and prompt manner as per agreed policies and procedures.
* Engage with other areas of the business in a "one team" approach, sharing knowledge and expertise in support of developing improvements and changes.
* Undertake any other duties commensurate with the position.
* Ensure work packages to be tendered are comprehensive in terms of scope, specification and quality standards to deliver value for money; utilize available information and experience to identify alternative or best practice approaches in assessing requirements.
* Instigate tendering or framework principles to procure suitable contractors in the delivery of works; employ appropriate forms of contract where required.
* Ensure all works are procured and undertaken in accordance with CDM and all other Health & Safety requirements.
* Progress all works orders and contractor invoice payments to completion in a timely manner while maintaining robust financial control; monitor delivery of projects against agreed outputs and financial performance, providing updates on monthly progress to the Delivery Team Manager.
Requirements
* Qualified to HNC level in a building related discipline and / or demonstrable experience of working in a similar role within a housing association or contractor.
* Knowledge of relevant statutory obligations related to the construction industry and housing sector (e.g., CDM & Asbestos regulations).
* Experience of creating, procuring, and managing contracts for building works and related services.
* Ability to organise, plan, project manage and execute works efficiently.
* Understanding of office software packages and an appreciation of the opportunities presented by software designed specifically for maintenance management.
* Commercially astute with the ability to demonstrate best value in decision making.
* Must hold a full driving licence with access to a car.
* Demonstrable analytical skills encompassing strong financial capabilities.
#J-18808-Ljbffr