Summary
Clarence Place Wealth Management are seeking a candidate with initiative and a willingness to learn. As a administration assistant you will have good administrative and data entry skills and you will be a confident communicator over the phone and on emails. Good time management skills and a positive, proactive approach are essential.
Wage
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
Apprenticeship minimum wage will be paid for the first 12 months in learning and then increase to national minimum wage for the apprentices wage. This only applies to 18 years and over.
Training course
Business administrator (level 3)
Hours
Monday- Friday, 09:00- 17:00.
37 hours 30 minutes a week
Start date
Monday 17 November 2025
Duration
1 year 6 months
Positions available
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Duties and Responsibilities:
* Binding, scanning, printing and filing duties, as required
* Basic letters and correspondence
* Scheduling client meetings
* Data entry using CRM and St. James’s Place internal IT systems
* Client birthday and Christmas cards
* Office Receipts
* Preparing report packs
* Head Office follow up / general enquiry calls
* Stationery monitoring / ordering
* Assisting with the preparation of client meeting packs
* Maintaining and updating client records
* Downloading / printing factsheets
* Preparing and printing mail merges
* Attending internal/external training courses and events where required, which may require some travel
* E-filing and saving documents onto the cloud
* Sending confidential documents to clients via Qwil
* Sending out LOAs and chasing providers, completing CYC and checklists
* Posting weekly articles on Linked In pages
Where you'll work
19 Royal Pier Road
Gravesend
DA12 2BD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CROWN VOCATIONAL TRAINING LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
* This is an 24-month (18 months learning and 6 months to take EPA) Level 3 Business Administrator Apprenticeship
* You will attend online masterclasses every month
* Functional skills in maths & English Level 2 (if required)
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Attention to detail
* Administrative skills
* Initiative
* Good knowledge of Word & Excel
* Proactive
* Self Organised
* Able to multitask
Other requirements
Due to the salary, only applicants from the locality will be considered.