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Customer Assistance Coordinator, Birmingham
Client: AWP Assistance UK Ltd
Location: Birmingham, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 8255fbd5113b
Job Views: 3
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Job Title: Customer Assistance Coordinator
Department: Roadside
Location: Birmingham (Centre City House, Hill Street, B5 4US)
Salary: £27,013.60
Bonus: £2,045 performance bonus
Start Date: June/July
The Role:
As a Customer Assistance Coordinator, you’ll support customers requiring roadside assistance, providing prompt, professional, and compassionate service. You'll be part of a dynamic, customer-focused team aiming to deliver a smooth and reassuring experience during stressful situations.
This is a great opportunity to join a global organization that values its employees and offers growth opportunities.
Hours & Working Pattern:
This is a 35-hour/week position with shifts between 7:00 AM – 6:00 PM, Monday to Sunday. The role follows a hybrid working model with provided IT equipment (PC, dual monitors, keyboard, mouse). A stable landline connection is required for remote work.
You Will:
* Respond to customer calls professionally, empathetically, and efficiently
* Manage assistance cases proactively to ensure timely service
* Communicate updates clearly to customers
* Follow call guidelines and procedures to meet quality standards
* Collaborate with team and management to improve service
About You:
* Strong verbal communication and listening skills
* Customer-focused with a calm, solutions-driven approach
* Ability to use multiple systems and manage tasks simultaneously
* Flexible hours, including weekends and bank holidays
* Reliable home working setup
* Experience in customer service, call centres, or emergency services
* Understanding of roadside assistance or motor claims
Staff Benefits:
At Allianz Partners, we support your growth and reward your skills, offering:
* Pension Scheme: Auto-enrolled from the next month with 4% employee and 4% employer contributions, plus a 2.5% match after 1 year
* Private Medical Cover
* Life Assurance: 4x your annual salary
* Flu Vaccinations & Eye Care Vouchers
* Free Roadside Assistance: After 6 months' probation
* Travel Insurance at a discounted rate
* Interest-Free Season Ticket Loan after probation
* 3 Paid Volunteering Days per Year after 12 months
* Discounts on Allianz products and retail/lifestyle brands
* Employee Assistance Programme (EAP): 24/7 support for wellbeing, legal, financial matters
* Recognition & Rewards for high performance and long service
About Allianz:
Allianz Group is a trusted global insurance and asset management company. We value our employees and foster an inclusive environment where everyone can grow and contribute to a better future.
Allianz Partners specializes in insurance and assistance solutions across travel, mobile, digital risks, health, life, and automotive sectors. We care for our customers and our employees, investing in their development.
We are committed to diversity and inclusion, welcoming applications regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation.
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