Mitie Security Officer – Aviation Security Team
Mitie is seeking a professional and compliant Security Officer to join its Aviation Security Team at London Heathrow Airport. The role is responsible for the delivery of regulated aviation security services in accordance with Department for Transport (DfT) and Civil Aviation Authority (CAA) requirements, ensuring the protection of passengers, aircraft, personnel, and airport assets.
Role Purpose / Key Responsibilities
To support the safe, secure, and efficient operation of the airport through the delivery of aviation security functions, customer‑facing security duties, in full compliance with regulatory, contractual, and company standards.
* Primary requirement of the role is to manage access to the Self‑Service Bag Drop area in check‑in by ensuring only travelling passengers are in the sterile area.
* Host Service Bag Drop, delivering world‑class customer service.
* Provide basic assistance to passengers.
* Report, and upscale security risks, prohibited items, or procedural non‑compliance in line with escalation protocols.
* Support operational delivery as directed by Security Supervisors and the Aviation Security Manager.
* Ensure a professional security presence while delivering an appropriate level of customer service at all times.
* Comply with all Mitie policies, site instructions, and health and safety requirements.
* Complete all mandatory training, competency assessments, and refresher modules in line with CAA and company standards.
* Meet performance, quality, and throughput targets set by DfT, CAA, and Mitie Security Management.
* Operate security equipment strictly in accordance with training and authorisation, if required.
* Demonstrate Mitie’s Brand Values and actively contribute to continuous improvement and personal development.
* Valid Counter Terrorism Check (CTC) or willingness to successfully complete the vetting process.
Qualifications
* Completion of Aviation Ground Security Training: GSO – Ground Security Operative.
* Completion of Aviation Ground Security Training: GSAT – General Security Awareness Training.
* Previous experience in customer service roles (aviation preferred).
* Working knowledge of aviation security legislation and procedures.
* Strong verbal and written communication skills.
* High level of attention to detail and situational awareness.
* Ability to operate effectively under pressure and follow structured procedures.
* Physically capable of carrying out operational security duties and be able to stand for long periods of time.
* Able to comply with Mitie uniform Policy.
* 5‑year checkable employment and residency history in the UK.
* Flexibility to work early mornings, evenings, and occasional night shifts.
Desirable Criteria
* Able to speak other languages.
* Customer Service Experience.
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