* Resident Service Advisor
* Manchester City Centre
* Hours: 07:00 to 19:00 shift pattern with 4 days on then 4 days off.
* Salary: £25,000 + performance related bonus
Join our award winning on site team at one of Manchester's top rated Build to Rent schemes.
We are looking for an enthusiastic, hard working individual who thrives on delivering exceptional customer service.
· To co-ordinate operations ensuring quality service delivery is meet and exceed resident's expectations at all times
· Organise and book maintenance for residents and the building. Alongside making sure details are communicated to residents
· Managing resident parcels and assist with queries
· Raising and processing invoices to ensure a smooth operation of payments and deliveries
· Clear communication with residents, contractors and team on shift
· Monitor security including GDPR, building walks and access into the building to create a safe environment for all residents and staff
· Report incidents / accidents onto the correct system and inform your manager of any serious reports
· Must be pro-active and able to use initiative to organise daily operations and have attention to detail on all aspects of the role
· Organise and be involved in resident events whilst creating a dynamic community
· Conduct weekly and monthly Health and Safety checks
Expectation of the role:
· Adhere to the task list provided ensuring full completion for a smooth operation
· Clear communication with a handover to the RSA day shift outlining any issues
· Fully compliant to Health and Safety and security processes
· Provide 5 star customer service to all residents
· To follow all policy and procedures in place to ensure a smooth operation whilst remaining compliant
· Achieve monthly KPI's and targets
Job Type: Full-time
Pay: £25,000.00 per year
Benefits:
* Casual dress
* Company pension
* On-site parking
* Referral programme
Experience:
* Concierge: 1 year (required)
Work Location: In person
Expected start date: 08/09/2025