Order Processing / Administration Assistant
đź“Ť Location: Marchington
đź’· Pay Rate: ÂŁ13.49 per hour
🕒 Hours: 8:30am – 4:30pm, Monday to Friday
We are looking for a reliable and detail-oriented individual to join our team in an Order Processing / Administration role. This is a great opportunity for someone with strong organisational skills who enjoys working in a fast-paced operational environment and delivering excellent customer service.
Key Responsibilities
Accurately enter and process customer orders using the company’s order management system
Review order information to ensure completeness and product availability
Communicate with customers regarding order details, shipment dates, and any discrepancies
Coordinate with warehouse and logistics teams to schedule timely dispatches
Monitor order status and proactively resolve issues such as delays, backorders, or stock shortages
Maintain accurate records of orders, shipping documents, returns, and adjustments
Respond to internal and external enquiries regarding order progress and delivery updates
Ensure all orders comply with company procedures, customer requirements, and quality standardsSkills & Experience
Previous experience in order processing, administration, or a similar operational role is desirable
Strong attention to detail and accuracy
Basic proficiency in Microsoft Excel and Outlook
Excellent written and verbal communication skills
Confidence using order management systems (training will be provided)
Strong organisational and time-management abilities with the capacity to multitask effectivelyWhat We’re Looking For
A customer-focused and professional approach
Reliable, punctual, and committed to high standards of work
Strong communication and problem-solving skills
Flexible attitude towards tasks and working hours
A responsible approach to health and safety complianceIf you are organised, motivated, and enjoy working as part of a supportive team, we would love to hear from you