Overview
Travel Chapter - the holiday home people - is on a mission to showcase great places to stay in the UK. We are a growing company with a strong family ethos and a caring, collaborative culture that drives us forward. We are passionate about what we do and take a common-sense approach to getting things done.
Responsibilities
* Coordinating our cleaners, housekeepers, gardeners, and maintenance contractors.
* Providing accurate timescales of when the properties will be prepared and ready to receive guests.
* Heading out of the office to meet our suppliers, homeowners, assist guests or perform property spot checks.
* Conducting proactive property inspections, offering constructive feedback to homeowners and cleaners.
* Managing complaints or feedback around housekeeping standards and overseeing the issue until we reach a satisfactory outcome.
* Keeping accurate records and ensuring administrative systems are updated.
* Assisting guests before, during and after their stay, dealing with any requests, queries and problems they have.
* Supporting our out-of-hours service on a rolling rota basis, assisting guests with emergency issues that crop up during their stay. Any calls taken are paid as overtime with a retainer for evenings and weekends as applicable.
Working Hours
Part-time, 22.5 hours per week. Core hours 09:00-17:00, to be worked flexibly between Monday and Saturday, with Fridays as a fixed working day.
Qualifications and Skills
* Enthusiastic, friendly and welcoming team player with previous customer service experience.
* Strong organisational skills and the ability to manage the administration of our property portfolio to a high standard.
* A resilient character capable of dealing with challenges and achieving positive resolutions.
* Outstanding attention to detail, communication skills, and the ability to set clear expectations.
* Willingness to take on tasks outside of usual day-to-day responsibilities.
* Experience in property letting, housing, estates agency or the travel industry could be advantageous.
Benefits
* 25 days' paid holidays plus bank holidays
* A day off for your or a loved one\'s birthday
* £500 paid towards a holiday of your choice
* A paid day to volunteer with a charity of your choice
* Friends and family discount scheme
* Life assurance for your peace of mind
* Social clubs and various activities
* Great social events, including Christmas parties
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