We'd love to hear from you if you have:good communication skills, building relationships with a wide range of peoplea team player, but can also work by yourselfadaptable and have a flexible approachan understanding of the importance of great servicekeen to learn new thingswell organised and able to manage time well Programming AssistantReporting to the Visitor Experience Manager, you’ll be part of a friendly, dynamic team based at Speke Hall, as well as assisting colleagues at The Beatles’ Childhood Homes, The Hardmans’ House and Formby.It’s an exciting time to join the team as we’re focused on growing our business and improving the services we offer our visitors and colleagues. Our places tell stories from the Tudor period right through to the Swinging Sixties and there’s never a dull day working here.Our sites are busy and varied. Our friendly, outgoing teams are passionate about the work we do to conserve these special places and to share the stories with a wide range of visitors. We’re looking for someone to work with us who is enthusiastic, flexible, adaptable, enjoy variety and a full team player.Whichever property you are based at and whatever role you play on site, standards of excellence in customer service and visitor engagement are essential. Some of our busiest days are at weekends and on school holidays, so all staff are expected to take part in a regular weekend and holiday working.Working with the team you'll help with the creation and delivery of events and activities that bring the Liverpool City Group to life for our visitors all year round.Understanding how and why we engage our supporters is key. You’ll help link everything we do back to our cause and the on-going work we do. You’ll help deliver high standards of presentation to ensure that our day-to-day visitor experience is in tip-top condition to ensure visitors have the best visit possible.You will work alongside and support volunteers and delivery partners to bring our experiences to life to grow audiences and broaden appeal. You’ll likely to be checking standards of presentation on site and support the evaluation of visitor programming to continuously improve service and experiences across the portfolio.You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme (for roles that meet the salary criteria)• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 29 March 2026In line with our redeployment policy, we’ll prioritise applications from National Trust employees who are under formal notice of redundancy. To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 173044IRC173044LiverpoolPermanent p/t (22.5 hrs pw)Ends: Mar 29th 211.3 mi from PlymouthBeing a Programme Assistant for the National Trust is all about people. Connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.You will assist in the delivery and development of a programme of activities and events across the portfolio. The programme will celebrate each properties unique characteristics and Spirit of Place to create meaningful connections with our visitors each time they visit. You will ensure the property provides an enjoyable visitor experience, consistently exceeding visitors’ expectations. You may also be involved in outreach engagement activities and events. This is a permanent part time position offering 22.5hrs a week. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Speke Hall, The Walk, Liverpool, L24 1XDCompliance.Eligibility to Work in the UK12.75 per hour