Overview
Office Coordinator and Ombuds Assistant (OCOA) provides comprehensive administrative and professional support to Georgetown’s Office of the University Staff Ombuds. Approximately 75% of this position will be devoted to administrative duties, while 25% will be devoted to entry-to-intermediate level ombuds duties. Individuals without prior ombuds experience can be considered for this position. An individual hired without prior ombuds experience will be mentored on basic ombuds practice, and is expected to attend identified ombuds-related workshops and/or dispute resolution training. The Office of the University Staff Ombuds practices according to the standards of the International Ombuds Association (IOA), providing independent, confidential, impartial, and informal dispute resolution services through consultations, conflict coaching, options review, one-on-one and group facilitation, referrals, group workshops, systemic problem identification, and systemic intervention.
Responsibilities
* Must be able to effectively manage the Office’s anonymized ombuds database, including accurate data entry, maintenance, and generating reports.
* Provides timely administrative support for the Office while maintaining strict standards of confidentiality.
* Respectfully interfaces with visitors to the Office and individuals associated with the Office’s administrative functioning, including members of the IT, Finance, Procurement, and Communication departments.
* Coordinates with University Staff Ombuds and other stakeholders regarding publicizing the Office and implementing the Office’s Communications Plan.
* Is well-organized, with a demonstrated ability to problem-solve and work independently.
* Adheres to the International Ombuds Association’s Standards of Independence, Impartiality, Informality, and Confidentiality; this individual will be a member of the IOA or will commit to joining IOA within six months of hiring.
Requirements and Qualifications
* Bachelor’s degree
* Two years of professional experience in office administration, data management, and/or dispute resolution
* Previous experience with data collection, records maintenance, and report preparation
* Strong organizational, listening, and interpersonal skills
* Strong verbal and written communication skills
* Ability to maintain confidentiality in all situations
Preferred Qualifications
* Master’s degree or above
* Professional training or certification in mediation or alternative dispute resolution, including IOA Foundations, and/or Certified Organizational Ombuds Practitioner (CO-OP) designation or eligibility
* Demonstrated skill in conflict resolution, organizational development, and/or mediation
* Coursework/instruction in communication, negotiation, conflict theory, psychology, organizational behavior, and/or group dynamics
* Experience in developing and facilitating workshops and/or trainings
Additional Requirements
Cover letters are required. Please upload your cover letter along with your resume or CV when applying.
Work Mode and Pay
Work Mode Designation: Hybrid. This position is designated as Hybrid. Work mode designations are regularly reviewed to meet the evolving needs of the University. Details about Georgetown’s mode of work designations can be found in official HR guidance.
Pay Range: The projected salary or hourly pay range for this position represents the full range of anticipated compensation: $39,930.00 - $59,694.78. Compensation is determined by several factors including the candidate’s qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.
Application Details
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Submission Guidelines: To be considered for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
Need Assistance
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu. Need assistance with the application process? Please call 202-687-2500. For information about Georgetown's benefits, professional development and community involvement opportunities, visit Georgetown Works.
EEO Statement
Georgetown University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex, gender identity and expression, sexual orientation, disability, veteran status, or any other characteristic protected by law.
Benefits
Georgetown University offers a comprehensive and competitive benefits package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and other voluntary options. Details are available from the Department of Human Resources.
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