Customer Data & CRM Migration (6‑Month Contract)
Contract: 6 months
Location: Salford (hybrid as required)
Role Summary
This is a highly hands‑on delivery role leading a complex customer data migration, with a strong focus on CRM platforms, within a fast‑paced Telco environment. The role requires an experienced contractor who can step in quickly, take ownership of in‑flight delivery, and actively solve problems as they arise. This is not a governance‑only role — the expectation is direct involvement in planning, issue resolution, cutover readiness, and stakeholder management to protect customer experience and data integrity.
Key Focus Areas
* End‑to‑end delivery of customer data and CRM migrations
* Managing data quality, integrity, reconciliation, and cutover
* Minimising customer and operational impact during migration events
* Rapid issue diagnosis, decision‑making, and recovery planning
* Working across CRM, billing, digital, and operational systems
* Coordinating internal teams and third‑party delivery partners
What You’ll Be Doing
* Owning day‑to‑day delivery of the migration, not just reporting status
* Actively unblocking issues across data, technology, and delivery teams
* Adapting plans quickly in response to risks, defects, or customer impact
* Leading cutover planning, rehearsals, and post‑migration stabilisation
* Managing senior stakeholders with clear, confident communication
* Holding vendors and partners to account for delivery outcomes
* Strong background in CRM migration programmes
* Hands‑on delivery leadership in complex, high‑risk environments
* Strong problem‑solving skills and ability to operate under pressure
* Experience managing customer impact, service continuity, and operational readiness
Advantageous Experience
* Telecommunications industry experience (high‑volume B2C preferred)
* CRM migrations within Telco landscapes (billing, provisioning, digital)
* Experience working with Databricks or similar cloud data platforms
What Success Looks Like
* Migration delivery stabilised and progressing at pace
* Risks visible, controlled, and actively mitigated
* Minimal customer disruption and strong data quality outcomes
* Stakeholders confident in delivery leadership and execution
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