Salary: £24,000 - 28,000 per year Requirements: Proven experience within a customer service role Background in IT support is desirable Degree in IT or a CompTIA certificate (or similar) is beneficial but not essential Excellent communication and interpersonal skills Strong customer service skills Ability to resolve issues efficiently Responsibilities: Resolving incoming IT queries remotely via email and phone, or at the office Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders Performing system installations, updates, and maintenance procedures to avoid service interruptions Working to different service levels and KPIs while providing exceptional customer service Preparing training manuals and FAQ materials for easy-access end-user guidance Documenting processes and maintaining service desk records Making recommendations to optimize IT performance and prevent future problems Collaborating with internal departments to ensure IT needs are met Keeping informed of advancements in IT Technologies: Support More: We are a leading company within the IT sector, looking to recruit an organised, professional, and efficient 1st Line Service Desk Analyst to join our technical team supporting a UK-wide client base. We offer a friendly and supportive work environment, competitive salary, a superb range of employee benefits, and amazing opportunities for in-house training and personal development within your career. last updated 15 week of 2026