Life Leisure provide health and wellbeing facilities across Stockport on behalf of Stockport Council, we exist to improve the lives of others. The Leisure Duty Manager will lead and oversee the running of their hub whist on shift. You will inspire and motivate your teams to deliver exceptional customer service whilst role modelling our WATCH principles (our company values). As a Duty Manager you will ensure that the day to day operations within your hub are aligned with Life Leisure's Purpose and Mission. You will motivate your teams to ensure that you have a sufficient workforce who effectively promote and connect with the customers and consistently deliver the services we provide to the community.
About you:
You are an ambitious person who strives for success, you are able to use your initiative and are confident enough to challenge the way things are done. Whilst you have strong drive, you recognise that in order for us to truly improve lives across the borough, we must work together as ONE team, you value and respect all colleagues.
You do what you say you will do and you are always being true to yourself, you take responsibility even if you make a mistake.
You care passionately about your communities, customers and colleagues and you take the time to check in on your own wellbeing as well as others.
Job duties:
Operation management
· To contribute to the satisfactory completion of Life Leisure's Key Performance Indicators
· To respond to customer complaints aligned to Life Leisure's' complaints procedure.
· To attend the duty manager meetings and update on teams, revenue and operations
Facility
· To ensure that the building is Health & Safety compliant at all times.
· To ensure high levels of customer service at all times, this will be monitored using the NPS framework
· Lead on cleaning schedules to ensure that all duties are undertaken.
· To work on shift patten that consists of earlies, lates and weekends.
· To regularly meet with team members to discuss their roles in 1:1 meetings
· To ensure that all facilities are efficiently and safely manned and to cover the duties of other team members when necessary.
· Responsibly for the opening and closing of the hub and having a clean and safe environment for our people and customers to attend
· To comply with all statutory Health and Safety legislation and to be aware of Health and Safety within the centres.
Security & Maintenance of Building/Equipment
· To oversee that all equipment in current use is in safe working order and that any repairs are actioned promptly.
· To ensure that the internal and external fabric of the centre is safe and in presentable condition by ensuring repairs and maintenance are actioned promptly.
Management of Pool & Plant
· Knowledge of HSG179 – Health & Safety in Swimming Pools.
· To support the GM to ensure that the relevant teams have received the necessary regular training required for them to undertake their duties and that no qualifications expire.
· To support the GM on the operation of the pool heating and filtration plant, maintaining conditions at specified levels.
· To have the knowledge to rectify pool plant issues to ensure the pool remains open at all times.
· Community engagement: to improve the offering and service that we provide, ensuring it meets the needs of the whole community
People Management
· To inspire and motivate all teams at the hubs and to role model and promote a culture aligned to our WATCH principles.
· Carry out regular 1-2-1s with team members and have sufficient knowledge of National Pool Lifeguard Qualification to assist in the management of the team.
· To support the GM in maintaining accurate employee records ensuring that all training, absence and performance management is recorded and that necessary qualifications are obtained and kept current.
· To build strong working relationships with peers and stakeholders across Life Leisure
Commercial
Financial Management
· To ensure that no irregularities arise within the centres and that no monies are not accounted for on daily banking procedures
· To support the GM IN achieving monthly membership sales and retention targets.
· To actively produce sales leads and promote membership.
· Facilities rentals: To support the GM in managing the onsite programmes to best utilise space across the hub.
Education and qualifications
Essential
· A current National Pool Lifeguard Qualification or willing to have a pool test and qualify for a course
· First Aid Trained or willing to attend our in-house course
Job Types: Full-time, Permanent
Pay: £26,178.00-£27,992.00 per year
Benefits:
* Additional leave
* Company pension
* Cycle to work scheme
* Employee discount
* Free fitness classes
* Gym membership
* On-site gym
* Sick pay
* Store discount
Education:
* GCSE or equivalent (preferred)
Work Location: In person