Job Description
Helpdesk Coordinator - Facilities Management
Location: Leeds - LS1 (office-based - no parking)
Salary: £25,000 - £30,000
Hours: Monday-Friday, 8:30 am - 5:00 pm (37.5 hours)
Our client, an expanding FM business, is growing its helpdesk team as part of a wider restructure driven by continued growth and new contract wins. This is a hands-on role for someone who thrives in a fast-paced FM environment where no two days are the same.
The role
Handle incoming helpdesk queries via phone, email and CAFM
Log and coordinate reactive and planned maintenance works
Liaise with engineers and subcontractors
Support scheduling, invoicing and general FM administration
Maintain accurate records for compliance and reporting
Take ownership of jobs from start to finish
The person
Direct, organised and proactive
Comfortable working under pressure
A self-starter who takes accountability
Confident using systems and AI technology
FM, maintenance or helpdesk experience beneficial but not essential
Benefits
28 days holiday (including bank holidays)
Paid birthday leave (if it falls on a weekday)
Additional holiday for each year of service after two years
One paid wellbeing hour per week
To apply for this role, please send your CV to (url removed)