Head of IT Service Management - UK-Wide
Head of IT Service Management with experience in leading IT Service Management operations, service architecture and building out mid to large IT service management teams is required by a leading UK-based consultancy.
The role can be based anywhere in the UK with over average of 1 day a week in one of the localised offices (there will be some weeks when you will not be needed to go into the office) *Lots of Home working if needed*
You must be eligible for SC clearance, so you have been working in the UK for at least the last 5 years.
Skills required:
* 15+ years of broad experience in IT Service Management, Service architecture, service operations
* Extensive experience in building out IT Service teams of 15+ people
* Ideally, some government sector, Defence, Aerospace, Nuclear, and Civil Engineering experience would be a bonus.
* ITIL, Agile OR ITSM experience
* Service Delivery Management experience on a large scale.
* Change & IT Service transition management experience.
This is a new role for a consultancy to increase their offering to clients around IT Service Management. My client needs to offer wider service management solutions, more than just support, so they want to implement a broader service management lifecycle function, understanding requirements, service delivery, etc meaning they can offer a much better solution to...