The vacancy Contract Type: Permanent, 37.5 hours per week (Monday-Friday) Workstyle: Roaming (a mix of working from home and office) Driving licence and access to a vehicle required Closing Date: Tuesday 26 August 2025 (please apply early - we may close applications sooner if interest is high) At Bromford, we believe everyone deserves a home that's safe, secure, and warm-a springboard to a better future, not a barrier. As a Lettings Team Leader, you'll play a key role in making that vision a reality. You'll lead a high-performing team responsible for letting homes across a locality of around 11,000 properties. With over 3,000 homes let each year-and 15,000 more planned over the next decade-this is a fast-paced, purpose-driven role where your leadership will directly impact lives. What you'll be doing: Leading and motivating a team of Lettings colleagues to deliver a brilliant customer experience. Ensuring homes are let efficiently, compliantly, and in line with policy and regulation. Managing sensitive allocations, including safeguarding and MAPPA referrals. Driving performance, setting clear targets, and reporting on KPIs. Collaborating with internal teams and external partners to resolve issues and improve services. Supporting change delivery and leading on lettings-related projects. Promoting a positive, inclusive culture that reflects our DNA. What you'll bring: Experience leading a lettings or housing team in a fast-paced environment. A strong understanding of social housing allocations, legislation, and safeguarding. A confident communicator and negotiator, with a customer-first mindset. A natural coach and motivator who brings out the best in others. Resilience, emotional intelligence, and a proactive, can-do attitude. Ideally a relevant housing qualification (e.g. CIH), or equivalent. Why Bromford? By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive. Ready to lead with purpose? Please apply by Tuesday 26 August and help shape the future of housing. Please apply early - we may close applications sooner if interest is high! About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/). We're a place for people determined to make a difference. Bromford. A place to make your own. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.