Job Description
* domestic violence
* housing management
* housing assistant
Female Housing Assistant for Vulnerable WomenLOCATION: North Somerset HOURS: 30hrs per week (Mon – Fri)SALARY: £14.02 per hour + £1.69 holiday pay or £18.11 Umbrella DURATION: Temp – permSTART DATE: Early JuneJOB PURPOSE: This post will work across accommodation-based services to oversee housing provision and tenancy-related support for individuals and families living in supported accommodation across North Somerset. The role will support residents with a range of support needs and help ensure accommodation is safe, well managed, and maintained to a high standard.MAIN OBJECTIVES:
* Deliver high standards of housing management across all properties
* Ensure accommodation complies with Health & Safety requirements
* Oversee property works, ensuring maintenance, repairs, and renewals are completed to a high standard and within budget
* Ensure void works and re-lets are planned and managed efficiently
* Promote resident empowerment, engagement, and involvement
PRINCIPAL RESPONSIBILITIES:
* Housing Management
* Ensure residents are signed up using the agreed occupancy agreement and understand their rights and responsibilities
* Induct residents into the accommodation, including Health & Safety and fire procedures
* Collect rent and service charges from residents
* Ensure effective maintenance of properties through regular inspections, logging, recording, and reporting repairs
* Monitor and follow up maintenance works and check completed works against invoices
* Carry out minor maintenance tasks such as putting up pictures or curtains where required
* Ensure Health & Safety checks are completed across all properties
* Carry out welfare checks on a bi-annual basis for flats
* Organise timely turnaround of void properties to support occupancy targets
* Provide support to address issues relating to anti-social behaviour (ASB) where required
* Resident Support
* Visit properties regularly to engage with residents and encourage involvement in maintaining and improving accommodation standards
* Identify support needs and provide advice and information on accessing appropriate internal and external services, making referrals where appropriate
KEY REQUIREMENTS:
* Driving is an essential requirement for this role.
Experience:
* Experience of housing management and/or housing support is essential.
* The successful candidate must have a non-judgmental empathetic approach to their work. Experience working with vulnerable individuals, especially women and children, would be hugely beneficial.
* An enhanced DBS on the update service or issued within the last 12 months is highly desirable. Candidates without a DBS already in place will require a new application to be completed prior to commencing the role.
To apply for this role, please send an up-to-date CV that details your relevant support experience or reach out to Nathan Jackson on