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Job Title: Scheme Manager
A Scheme Manager's job is varied and no two days are the same! You'll support our residents at Clevedown, our peaceful sheltered housing scheme in Lewes. Clevedown has beautiful gardens much enjoyed by our residents.
Responsibilities include:
1. Dealing with day-to-day inquiries relating to the schemes.
2. Supporting residents to live independently and working with external agencies to ensure residents get access to the right services.
3. Ensuring the scheme is safe and all health and safety checks are carried out in line with policies and procedures.
4. Monitoring budgets and service charge accounts and making sure residents' homes are well maintained and repairs are completed to a high standard.
5. Taking ownership and fully investigating any complaints received, including anti-social behaviour.
6. Monitoring cleaning, gardening, and other contractors' performance when on site, ensuring that works are completed to a satisfactory standard.
Candidate Requirements:
* Certificate in Supported Housing, Chartered Institute of Housing, or equivalent (preferred but not essential or willing to work towards).
* Knowledge of Housing Benefit requirements and criteria.
* A broad knowledge of health and social issues affecting residents.
* At least two years of housing experience in a similar or related field (essential).
* Ability to handle challenging and emergency situations calmly.
* Excellent customer service and communication skills.
* GCSE level C (or equivalent) in Maths and English (essential).
* Ability to drive with access to own vehicle due to some locations being in rural areas.
Employment Details:
* Employment Type: 3-month Fixed Term Contract.
* Hours: 40 hours per week (Monday - Friday).
* Pay: £30,601.83 annually.
* Location: Clevedown, Barons Down Road, Lewes, BN7 1EY.
Benefits:
* 25 days' annual leave (pro-rated), plus bank holidays.
* Contributory pension scheme with employer contributions.
* Dedicated Employee Assistance Program providing confidential support and advice.
* Refer a Friend bonus.
* Free on-site parking.
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