Guest Services Advisor TM Plus
Butlin's – Skegness, England, United Kingdom
Join the Guest Services Advisor TM Plus role to provide exceptional service to guests across multiple teams at Butlin's.
About the Role
“Getting Stuck In” is one of our key values. We’re looking for new Team Members who love doing just that!
As a Team Member + 1 Guest Services, you will:
* Work Monday and Friday cleaning our accommodation, then provide Guest Services for the remaining hours of your contract.
* Support a range of cleaning tasks: changing beds, cleaning and disinfecting bathrooms, hoovering, floor maintenance, dusting furniture and fittings, cleaning kitchens and living areas, including toilets and changing rooms.
* Perform heavy lifting and frequent movement up and down stairs with cleaning equipment.
* Receive comprehensive training through our cleaning program.
* Answer calls and assist guests in real‑time, using empathy and problem‑solving skills to rectify issues and log follow‑ups.
* Become an expert on everything needed to ensure every guest has the best time on their holiday.
About You
* Experience working with customers or guests over the phone or in person, or a willingness to learn.
* Strong empathy and listening skills; confident in engaging conversations with a great tone of voice.
* Proficient telephone manner and excellent customer service and communication skills.
* Fast, accurate typing skills; comfortable using computers to log jobs and feedback.
* Mindset of getting stuck in and learning quickly.
* Enjoy variety and working with different team members and guests.
Shift Patterns
Our resort is open 7 days a week. You’ll be working a rota of any five out of seven days, which may include weekends.
Example schedule: Monday and Friday 9:30–15:00 in Accommodation, then 16:00–21:00 in Guest Services. The remaining two full days or one full day (8:45–17:00) plus two half days (8:45–13:00) will depend on the week/holidays. We also have 9:30–15:00 then 16:00–21:00 in Guest Services on those days.
Employment Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Travel Arrangements
Benefits
We’re all about fun, excitement, and adventure. Your work fosters an entertaining break for guests, and you’ll enjoy our culture of care, commitment to fun, and the chance to grow.
We’re excited to welcome you to Butlin’s!
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