What is in it for you
Job Description
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
You will have a good understanding of your store’s performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Coordinating the team to deliver the easiest shopping trip in the community
* Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety
* Being the go-to person for colleagues in the absence of the Store Manager for operational queries
* Supporting the Store Manager in coordinating seasonal, community, and charity events, creating an inclusive atmosphere
* Maintaining store cleanliness, tidiness, and presentation
* Prioritising replenishment of products important to customers
* Ensuring point of sale and shelf labels reflect the correct standards
* Taking immediate action for overcharges and preventing reoccurrences
* Managing queues proactively to enhance the shopping experience
* Coordinating colleagues to deliver daily priorities and manage breaks around trade patterns
* Being knowledgeable about store operations and leading practical improvements
* Following health and safety routines and ensuring colleagues do the same
* Communicating effectively with the team and keeping them informed
* Seeking ways to simplify operations and sharing ideas with the Store Manager
* Putting the customer first and adapting service to meet their needs
* Resolving customer queries promptly with a positive attitude
* Recognising colleagues who deliver great service
* Identifying and removing obstacles to excellent service
* Resolving colleague queries in the absence of the Store Manager or escalating when necessary
* Ensuring appropriate staffing, covering shifts as needed
* Being a Keyholder, attending alarm call-outs to ensure store safety
* Monitoring and acting on internal communications promptly
* Feeding back to the Store Manager about store issues during shifts
* Balancing service and replenishment tasks
* Supporting the Store Manager with absence management, conducting return-to-work interviews, and reporting absences
* Building relationships with Area Managers and People Partners, escalating issues and seeking coaching opportunities
* If the store has a Post Office Local, your duties include managing its daily operations, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.
As a Shift Leader, you will champion One Stop’s Core Purpose and Values
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues.
Our stores are open seven days a week from 7am to 10pm, offering a range of fresh and chilled foods, essentials, meal deals, frozen foods, household items, snacks, treats, and beverages. Many stores also offer additional services like free cash machines, Post Office, Parcelshop, bill payments, lottery, Costa Coffee, and Ice Blast.
Part of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, and from three distribution centres in Brownhills, Nursling, and Wakefield.
We are proud to be a Level 3 Disability Leader and are committed to inclusive recruitment. For accessibility support, please click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. For details, click here.
Benefits include
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)*
* 20% Discount on F&F Clothing in Tesco Stores*
* 10% at Tesco Mobile, including Colleague Deals
* 20% off insurance at Tesco Bank*
* Discounted eye care through Vision Express*
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted health plans, exclusive retailer savings, and more
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