Senior Travel Consultant – North America Specialist
Scott Dunn is an award‑winning luxury tour operator creating tailor‑made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right through to post‑vacation evaluations.
Responsibilities
* Take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation.
* Contact guests on return to receive feedback and create new enquiries.
* Work towards individual and team sales targets and meet Key Performance Indicators.
* Develop excellent product knowledge for the North America area and for the entire Scott Dunn portfolio.
* Support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events.
* Meet guests face‑to‑face when required.
* Learn and become conversant with all computer software applications.
* Work closely with all departments and sales teams.
Duties
* Take responsibility for the guest journey from first contact to post‑travel and repeat travel.
* Demonstrate excellent attention to detail and accuracy in all communication with guests.
* Speak to all guests on the phone and organise their holiday, by effectively listening to their requirements.
* Meet guests at their request.
* Use sales skills to convert enquiries into bookings.
* Respond to all enquiries in an efficient and timely manner.
* Handle high volumes of guest phone calls during peak periods.
* Manage invoices, including handling payments, collecting guest details and organising pre‑arrival information.
* Complete all travel documentation within specified time frames.
* Maintain contact with guests between booking and departure date, including arranging all concierge requirements.
* Record essential data and information using Scott Dunn’s IT software.
* Act on any feedback or complaint swiftly to ensure a great guest experience, liaising with the Guest Relations Executive where necessary.
* Book guest flights and manage reservations through Travelport.
* Attend all internal and external training courses.
* Conduct familiarisation trips abroad, present back to teams and update the website.
* Attend trade shows and promotional events in the UK and abroad.
* Train colleagues with knowledge gained from areas visited.
* Account for costs and margins on each booking.
* Contribute to the team over and above standard sales and service requirements.
* Perform other duties as management may reasonably require from time to time.
About You
* Have extensive tailor‑made travel sales experience across North America with a preference for luxury.
* Sales driven with a keen eye for numbers.
* Enthusiastic and polite telephone manner.
* Excellent attention to detail.
* Proven organisational skills.
* Previous experience delivering exceptional customer service.
Values & Behaviours
* In the know – Listen, understand guests and colleagues, be precise, own commitments and deliver on them.
* In the detail – Love learning, share new ideas, embrace feedback, and partner with the best.
* Inspiring – Look to the future, make travel memorable and sustainable, collaborate, and celebrate successes together.
Location
London – Hammersmith office.
Why work for Scott Dunn
* Career growth support – Access to internal job opportunities across Scott Dunn’s global offices and 30+ brands worldwide.
* Tools to succeed – Personal and professional development via award‑winning Learning & Development, LinkedIn Learning, and weekly learning time.
* Recognition and rewards – Commission and bonus schemes, loyalty programme with personal travel fund, 23 days annual leave plus bank holidays that rise to a maximum of 30 days.
* Celebration of excellence – Monthly, quarterly, and annual awards and the chance to win a place at Flight Centre Travel Group’s annual Global Gathering.
* Wide range of perks – Subsidised private healthcare, contributory pension, staff travel insurance, paid volunteering leave, cycle‑to‑work schemes, and share options.
Diversity, Equity, and Inclusion
At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. We are committed to an inclusive recruitment process and welcome the application of all. For support or accommodations related to the recruitment process, please contact recruitment@scottdunn.com.
Apply
You do not need to meet all the requirements to apply for a position at Scott Dunn. If this role interests you, we welcome your application.
#J-18808-Ljbffr