Location: Manchester (hybrid working available)
Salary: £25,080
Status: Full-time, permanent
Working Hours: 37.5, Monday to Friday shifts between 8am and 6.30pm with occasional Saturday shift (9am -1pm)
Purpose of Role:
Our team of Clinical Assistants support our services through regular liaison with patients, customers, and treatment providers, via phone, email, and text message. The role provides exposure to case management processes and incorporates some customer experience support, through dealing with incoming complaints and feedback from patients and/or customers. This role will therefore suit individuals with excellent verbal and written communication skills, great attention to detail and those who are able to organise their time effectively to manage competing and often changing priorities.
Key Responsibilities:
* Handling calls from patients, customers or treatment providers
* Dealing with queries relating to the status of a case, a recent treatment referral or booking in a clinical assessment
* Managing a small caseload and communicating with external parties through our digital platforms
* Supporting our Absence Management services with processing new referrals and contacting clients and customers to arrange appropriate clinical assessments
* Supporting the Customer Experience Consultant with capturing patient and customer feedback
* Able to work hybrid from home and office (Croydon or Manchester)
* Willing to work shifts (typically covering early to late shifts between 8am and 6.30pm)
Person Specification:
Experience
Have experience in delivering a high standard of customer service or administrative duties
Skills & Knowledge
Good customer service skills, empathetic and looking to go above and beyond for resolution
Strong IT literacy skills including MS Office
Excellent communication skills with the ability to build and maintain strong working relationships with internal & external customers
Attributes
Good attention to detail with the ability to work quickly and accurately in a fast paced environment
Qualifications and Training
Relevant Clinical Degree (Sports Therapy/Sports Rehabilitation/Psychology)
Have, or able to quickly obtain, membership with a relevant professional body (BASRaT, SST, STA, HCPC)
Equal Opportunities Statement
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Department
Insured Health
Role
Clinical Assistant
Locations
Manchester Office
Remote status
Hybrid