Job Description
Retail Manager – Luxury Fine Jewellery | Hatton Garden
Salary up to £50,000 basic + Bonus.
A leading fine-jewellery house in Hatton Garden is seeking a talented Retail Manager to oversee the daily operations of its boutiques and elevate the client experience. This is an exciting opportunity for a dynamic leader who thrives in a luxury environment and is passionate about high-quality craftsmanship, client relationships, and commercial excellence.
What You’ll Do
• Lead the boutiques' daily operations, ensuring a seamless, personalised, and memorable experience for every client.
• Inspire, coach, and develop a high-performing sales team to exceed targets and uphold exceptional service standards.
• Drive commercial performance through strong clienteling, sales strategy, and data-led analysis of KPIs.
• Maintain impeccable operational standards across stock control, workshop orders, CRM usage, and showroom presentation.
• Partner closely with the Head of Sales on sales initiatives, team development, and client outreach strategies.
• Oversee bespoke and high-value client journeys, ensuring each interaction reflects the brand’s values and commitment to quality.
About You
• Experienced retail leader with a background in fine jewel...