Admin Support Location: Office-based Salary: £24,570 per annum The Role Branta Recruitment is seeking an organised and customer-focused Admin Support to join our client’s busy facilities support team. You will be the first point of contact for logging, allocating, and tracking maintenance and service requests across a portfolio of commercial clients. Working as part of a close-knit office-based helpdesk team, you’ll ensure all planned preventative maintenance (PPM) and reactive jobs are processed efficiently, while providing outstanding customer service and administrative support. Shift Pattern * Monday – Friday: 8-hour shifts between 8:00 am – 8:00 pm * Rotating shifts: 8-4, 9-5, 10-6, 11-7, 12-8 Key Responsibilities * Logging calls and jobs into the helpdesk ERP system. * Allocating work orders to the reactive engineering team. * Placing product orders with approved suppliers. * Managing the PPM schedule and ensuring reactive maintenance jobs are prioritised. * Monitoring KPIs and SLAs to ensure timely job completion. * Maintaining 100% compliance on client portals. * Updating electronic asset registers (warranty details, equipment location, supplier information, replacements, disposals). * Tracking job progress, ensuring engineer and service reports are completed. * Handling front-line complaints, escalating to line managers as necessary. * General administrative duties: filing, document distribution, spreadsheets, database maintenance, and generating ERP reports. What We’re Looking For * Strong communication and interpersonal skills with a professional telephone manner. * Excellent time management and organisational abilities. * Ability to work both independently and as part of a team. * Proven customer service experience in a fast-paced environment. * Good working knowledge of Microsoft Office (Excel, Word, Outlook). * High attention to detail and strong data entry skills. * Minimum of 4 GCSEs (A–C) including Maths and English. Additional Information * Our client’s portfolio includes sites housing vulnerable individuals, so a DBS check will be required. * Full training on ERP systems and internal procedures will be provided. * Health and safety awareness is essential, with adherence to company policies expected at all times. Benefits * Competitive salary of £24,570 per annum. * Monday to Friday. * Opportunity to work as part of a growing and supportive team in a busy office environment. Apply online now or contact Astrid Camacho at Branta Recruitment for more information