Job Description
We are seeking a polished and customer-focused professional to join our dynamic team. The successful candidate will be responsible for delivering a world-class customer experience, handling enquiries with professionalism, efficiency, and attention to detail. This role encompasses end-to-end customer case management, meaningful customer engagement, and close collaboration with internal teams to ensure every interaction reflects the quality, craftsmanship, and service excellence synonymous with the Christopher Ward brand.
Key Responsibilities
* Customer Communication : Deliver prompt, courteous, and professional support across phone and email, consistently reflecting the Christopher Ward brand tone and commitment to excellence.
* Issue Resolution : Handle customer concerns with empathy and efficiency, ensuring swift resolution and a positive outcome that reinforces trust in our brand.
* Product Expertise : Cultivate in-depth knowledge of our timepieces and services to provide informed, accurate, and tailored guidance to customers.
* Customer Insight : Capture and relay valuable customer feedback to relevant teams, contributing to continuous product and service improvement.
Cross-Department Collaboration : Partner with internal teams—including Operations, Repai...
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