We haveanexcellentopportunitywhere you can put your outstanding customer service skillsin toaction. We are looking foraconfidentand experiencedcustomer service hero to join us as?aSenior CustomerService Advisor in our busy Service departmentat our JLR Dealerships in Southampton .
The Opportunity:
As aSenior CustomerServiceAdvisoryouwillplay a key role in developing a strong relationship with our customers and take on anadditionallevel of responsibility with the completion of service processeswhilst acting as an ambassador for the Hendy brand and delivering world-class customer service.
In this role you will:
Be the main contact for our customers bringing their vehicles in for an MOT, repair or serviceanddeliver an exceptionalexperience;
Lead the operations on the front desk, coaching Service Advisors andSpecialists;
Delegate daily tasks accordinglyassistingthe Team Leader and/or ServiceManager;
Ensurethe customer database is updated andaccurate;?
Support the profitability of the service department by using trained and professional salestechniques;?
Ensurecustomers are familiar with the variety of workshopservices;?
Accurately recording vehiclefaults;?
Liaisewith the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection ontime;?
Obtain authority and payments for repairs.
The Rewards:
As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
Market leading base salaries up to £31k dependent on experience, plus bonus and company car contribution from day one.
Bespoke induction and learning programme and comprehensive ongoing training throughout yourcareer;
Enhanced family leavebenefit;
LifeInsurance;
Bupa Healthcare Cash Plan for you and yourfamily;
Opportunity to join the company pensionscheme;
23 days holiday (plus bank holidays), increasing with length ofservice;
Discounts on new vehicle, used vehicle, service and partspurchases;
Variousperksand discounts with high street and online retailers and services.
About You:
You will have effective communication skills (verbal and written)in order toprofessionally interact with customers (face to face and over the phone);?
Excellent organisationskills;?
Able to manage your time effectively to prioritise your workload and meet tightdeadlines;?
Self-motivated,energeticand enthusiastic.?
A good standard of verbal and numericalreasoning;?
Core skills in computing (essential), including web systems,emailand use of excel, with a keen eye fordetail;?
Previousexperience in a target drivenrole;
Experience with CDK (desirable but not essential);
A full UK driving licence.?
The Company:
Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, allin an effort toachieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
If youpossessthe necessary experience and skills and would like to be part of Hendy Groups success, select Apply Now.
TPBN1_UKTJ