Detailed job description
and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
Qualifications
Essential criteria
1. Good standard of numeracy and literacy equivalent to GCSE
Experience
Essential criteria
2. Customer Service experience
3. General clerical duties within an office experience
Technical skills
Essential criteria
4. Competent in using Microsoft Office Software
5. Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
Interpersonal skills
Essential criteria
6. Ability to work as part of a team.
Personal Attributes
Essential criteria
7. Ability to work under pressure
8. Ability to deal with emotionally, stressful situations and resolve confrontational issues both face to face and on the telephone
9. Ability to work and remain calm under pressure
Language requirement
Essential criteria
10. Able to speak English as necessary to undertake the role