Description | Salary £25,183 - £27,269 Per annum | Permanent | Full Time 37 hours | Nelson Pendle | International Sponsorship – this role is not open to international sponsorship To work as part of a team at Nelson Interchange providing a customer service and security role, engaging with all members of the public, tenants, operators and other stakeholders. To be the first point of contact for all visitors and users of the Interchange. To ensure that Lancashire's bus stations provide a safe and welcome environment at all times. Responsible to the Bus Stations and Interchanges Manager. To provide a high standard of customer care to customers, tenants, operators, contractors and stakeholders. Provide a visible presence at the Information Desk, concourse or across the site addressing enquiries, interacting with the public, dealing with complaints and managing conflict situations. Keeping a comprehensive record of incidents and events that occur including reporting incidents to other relevant authorities where appropriate. To ensure the security of the bus station at all times through regular site wide patrols dealing with incidents appropriately. To ensure the bus station is opened and locked down in a safe, secure and timely manner. To assist management in property related matters, including health and safety aspects, ensuring the building is maintained on a regular basis and that defects are reported, recorded and attended to correctly. To ensure that all bus station policies and procedures are followed at all times and to contribute to their development. Liaise with bus operators and drivers to ensure correct and safe procedures are followed. Some cleaning duties including keeping the site clean and tidy. Monitoring of CCTV including saving and providing footage to relevant bodies as appropriate To liaise with emergency services when required, providing reports as necessary. Participation in team meetings when required. To assist in self-development by attending appropriate training courses and undertaking e-learning modules. To provide First Aid when required. If you're already a Lancashire County Council employee you must apply via the internal vacancies option on Oracle Fusion. You can do this by logging into Oracle Fusion and then going to Me - Current Jobs. Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence. In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website. We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications. Job Description and Person Specification