Overview
The gig for the Assistant Store Manager in our Cardiff store will be to effectively support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all H&S standards are adhered to and step in as the key holder and manage the store seamlessly in the absence of the Store Manager.
Responsibilities
* Assisting the Retail Store Manager with the day to day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping
* Selling Dr. Martens product, provide an excellent service to customers and drive sales performance of the wider team to meet/exceed store KPI’s
* Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store
* Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop)
* Efficient operations and enhancing customer experience
* Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures)
* Acting as key holder and assuming full responsibility for the store in Manager’s absence
Essential requirements
* Similar experience in an Assistant Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable)
* Experience of coaching, developing and mentoring a retail team (including dealing with performance issues)
* Sales oriented and able to drive others to achieve store goals and objectives
* Will drive accountability and high-level of customer service among staff and will support delivery of key store KPIs.
* Excellent communication skills.
* Numeracy & literacy skills
* Good I.T skills – experience of using Internet, Email, Social media applications, Excel and EPOS till point systems
* Back of house administration (e.g. rotas, banking)
* Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.
Your fundamental qualities
It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it.
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