Job Description
Your new companyYour new company partners with the UK military nationally to deliver their facilities management across commercial and residential sites. With values that align with putting the customer first, your new company prides itself on the delivery of all projects, no matter the size. Your new roleI am looking for an experienced Service Manager to lead the safe, compliant and effective delivery of planned and reactive maintenance services across the client's contract. You will play a key role in ensuring that maintenance activities are delivered in line with statutory legislation, MoD mandatory requirements, Health, Safety and Environmental standards, while consistently achieving performance, quality and value-for-money targets.Working closely with supply chain partners and site-based teams, you will coordinate day-to-day service delivery, ensuring that suitably qualified operatives are deployed with the correct equipment, skills and authorisations. You will be responsible for overseeing safe systems of work, reviewing Risk Assessments and Method Statements, and ensuring all activity is accurately recorded through the CAFM system with supporting documentation completed on time.A significant part of the role involves building strong working relationships with Defence Infrastructure Organisation representatives, end users and internal stakeholders. Acting as a key point of contact, you will support the resolution of operational issues and complaints, contribute to the development of additional work, and provide professional and technical advice to support estate operations. You will also manage small billable works, including producing rough orders of cost and ensuring works are delivered efficiently and commercially.As a Service Manager, you will lead by example, embedding a positive safety culture and providing clear supervision, coaching and direction to teams to ensure service levels are met. You will balance operational priorities with commercial awareness, managing costs, mitigating risk and contributing to forward maintenance planning to support a profitable and sustainable contract.What you'll need to succeedYou will have practical experience working within planned and reactive maintenance environments, ideally with responsibility for small project delivery. You will hold an HNC (or equivalent experience) in a building, civil, electrical or mechanical discipline, alongside a management-level Health & Safety qualification such as SMSTS. Strong IT skills are essential, with confidence using Microsoft Office and CAFM systems. Technical competency is essential for this role.You will be comfortable taking on additional responsibilities such as Legionella, Asbestos, Confined Space or Working at Height Authorised Person roles, with training provided where required. Above all, you will be a confident communicator with strong relationship management skills, able to influence stakeholders, make sound decisions and drive high standards of delivery in a regulated, safety-critical environment.What you'll get in return
* Salary of £38,000-£42,000
* 25 days annual leave
* Single private medical cover
* Life assurance 2x annual salary
* 6% employee matched pension contribution
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