Customer Service Administrator Location: Brownhills Salary: £12.25 per hour (£27,072.50 per annum) Hours: Monday to Friday, 8:00am – 5:00pm (42.5 hours per week) Contract: 12-week temporary to permanent Are you an organised, customer-focused administrator looking for your next opportunity? We are recruiting for a Customer Service Administrator on behalf of our client in Brownhills. This is a fantastic full-time opportunity within a busy and supportive customer service and sales team. You will be responsible for processing orders, handling customer queries, and ensuring a smooth customer experience across multiple communication channels. This role will start on a temporary basis for 12 weeks, payrolled through Hariley Solutions. Upon successful completion of this period, you will move to a permanent contract directly with the company. Key Responsibilities * Accurately process customer orders received via email. * Respond to customer service queries by email, live chat, and social media. * Track orders, chase delivery updates, and provide lead times for back orders. * Investigate and resolve delivery issues or order discrepancies promptly. * Handle customer complaints professionally and empathetically. * Liaise with internal teams (technical, product, etc.) to resolve specialist queries. Requirements * Previous customer service or administrative experience is essential. * Excellent written and verbal communication skills. * Strong organisational skills and attention to detail. * Ability to multitask in a fast-paced environment. * Experience using CRM systems or similar platforms. * A proactive, team-oriented attitude. Benefits * Weekly pay during the temporary period. * Accrued holiday pay. * Clear pathway to a permanent contract after 12 weeks. * Supportive team environment. * On-site parking. Please note: A DBS check will be required for the successful candidate. If you are passionate about customer care and looking for a role where your skills will be valued, apply now to be considered for this opportunity