Forterra - Whittlesey, Peterborough Road, Whittlesey, Peterborough, Cambridgeshire, United Kingdom Req #526
02 June 2025
We are currently looking for a full-time motivated and enthusiastic individual to join our busy team in the position of Customer Service Coordinator, working part-time on a fixed-term contract.
Do you have the skills and personality to succeed within our busy sales and customer service centre? You would be the first point of contact for all queries or orders across a range of our building products. You will be working as part of an engaged and motivated team committed to providing outstanding service to our customers. If yes, this role could be for you.
Your duties would include but not be limited to the following:
* Serve as the primary point of contact for merchant and housebuilder customer enquiries and processing orders for our building products.
* Processing orders and managing customer accounts.
* Working closely with other departments to ensure smooth operations and effective communication.
* Managing a busy workload with excellent problem-solving skills and a customer-centric attitude.
About you:
* Drive to provide excellent customer service.
* Confident and outgoing personality.
* Proficient in MS Office and CRM software.
* Strong communication and interpersonal skills.
What we can offer you:
* Competitive salary and benefits package.
* 27 days annual leave plus bank holidays.
* Monthly performance-related bonus scheme.
* Free on-site parking.
* Reward and recognition schemes.
* Life assurance and company pension scheme with up to 10% employer contribution.
* Gym benefit and Cycle to Work Scheme.
* Access to Employee Assistance Programme for self and family members.
* Sharesave scheme eligibility.
* Holiday exchange scheme.
* Financial wellbeing program.
About Forterra:
We are a leading manufacturer of a diverse range of concrete and clay building products used extensively within the construction sector. Our trusted brands include Thermalite block, Bison Precast, and London Brick.
Our complete product range includes clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving, chimney, roofing, and flue systems.
Forterra’s purpose is to build lasting legacies by manufacturing products from the ground up to support our customers' construction projects.
We are committed to industry-leading safety standards and aim for zero harm in our workplaces.
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