A global technical solutions provider is seeking an Assistant Contact Centre Manager for a 12-month FTC in Swindon, UK. The role involves overseeing helpdesk operations, managing team performance, and maintaining client relationships. Ideal candidates will have proficiency with telephony platforms and strong reporting skills. You will work closely with the Helpdesk Manager to drive service quality and implement process improvements. This position requires a proactive approach to customer experience and operational excellence.
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