Sample & Asset Coordinator
Department: Digital
Employment Type: Permanent - Full Time
Location: Head Office, Chelsea House
Description
The Sample & Asset Coordinator plays a key role in supporting the efficient movement of products through the e-commerce studio process from sample handover to asset output.
This position ensures that product samples are tracked, prioritised, and managed through photography, retouching, and uploading phases.
Acting as a central point of communication between studio, retouch, and buying teams, the Sample & Asset Coordinator is responsible for maintaining daily workflow, addressing delays, and ensuring products go live within agreed timeframes.
Responsibilities:
* Manage the daily flow of all product lines through the in-house studio.
* Track product status throughout the studio pipeline, ensuring timely handovers between teams.
* Monitor and escalate urgent product needs to ensure priority handling.
* Create and distribute daily priority lists for the retouching function based on recently shot products.
* Provide daily reports on product progression – shot, retouched, uploaded, and live – to internal stakeholders.
* Liaise with buying teams to locate or request samples for upcoming shoots.
* Conduct daily checks on product availability and escalate missing or delayed items.
* Facilitate the return of product samples to the buying team post-shoot.
* Support other studio areas when needed to meet online readiness and sales goals.
Skills:
* Proficient in Microsoft PowerPoint, Excel, and Word.
* Highly organised with the ability to manage and track high volumes of product samples.
* Strong communication and collaboration skills; confident engaging with cross-functional teams.
* Able to thrive in a fast-paced, high-volume work environment.
* Proactive and adaptable team player within an e-commerce studio setting
About Us
We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.
This role is based at our Head Office in West London. Check us out here on a map.
What we can offer you:
Generous 50% staff discount so you can treat yourself to the latest products, and a bargain staff shop on site!
Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway!
A free onsite gym, subsidised restaurant & cafe to fill your needs. Various social events to socialise throughout the year.
Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
Flexible working is a given, on top of payday and summer early finish Fridays.
Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
Support with upskilling through on the job training and qualifications. A succession plan if you want to progress.
23 days paid holiday, exclusive of Bank Holidays. With the added option to purchase additional holiday twice a year for whatever the need!
Keeping You Safe
At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. To find out more, please visit www.gov.uk.
Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. To find out more about this interview process, check out our hiring process below.
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