Job Title: Roving Veterinary Receptionist
Location: Huddersfield
Salary: £12.21 - £13.52 per hour average, dependant on age and experience
Hours: 30 hours per week - a mix of shift patterns Monday - Friday, 7.30am-1.30pm or 1.30pm-7.30pm.
Saturdays on rota with overtime, Sunday back up rota approx. 1:25
Holidays: 31 days start (inc stat), increase to 34 with service
Job type: Part Time, Permanent
Donaldson's Vets Ltd are an independently owned veterinary group with seven practices including our own hospital.
We care passionately about looking after animals and pride ourselves on providing 'Total Care' for pets. We combine truly cutting-edge training, facilities, equipment and premises with good old fashioned personal care. We are committed to promoting a positive diverse and inclusive work environment focussed on staff welfare and wellbeing.
The Role:
Donaldson's is currently recruiting for a roving receptionist to join our dedicated and expanding team, working across all of our 7 branches within Kirklees and surrounding areas you will provide reception cover.
This is a great opportunity for someone who wants to be part of a growing organisation who can provide a high standard of customer service and clinical care. You need to be a highly motivated individual, able to work in a fast-paced environment and able to promote animal welfare. You must have strong communication skills with a passion for providing the best customer care experience reflecting Donaldson's excellent reputation.
We encourage learning and development and you will have opportunities to attend training both in-house & externally. You will be expected to take ownership for your personal learning and be committed to contribute to improving our standards.
If you have proven experience in a similar role and or simply have the drive, enthusiasm and ambition to be a part of a forward-thinking company, this is the job for you.
Main duties will include
Prompt efficient answering of calls
Greeting of clients on arrival.
Arrange appointments, register clients and pets, invoices, process payments.
Liaise with clients, book follow up appointments and ensure payments are made.
Ensure the smooth running of appointments and admissions for vets and nurses.
Monitor client flow from check in to discharge.
Assess the urgency of a pet's condition when booking emergency appointments -with guidance.
Give advice on nurse/vet clinics, cost of treatments, insurance and payments.
Take excess payments for insured clients, complete claim forms before the client leaves
Ethically promote (VIP) pet health care plan, pet insurance
Answer basic questions on practice policy, eg neutering, vaccinations and pre - op advice.
Develop preventative health care knowledge to provide advice in line with practice protocols, topics such as flea, worm treatment, vaccination, diet.
To be familiar with GDPR
Resolve, assist with complaints or queries
General clerical duties including filing, photocopying, emailing, scanning.
Maintain high standards of cleanliness and hygiene in reception, waiting areas, consulting rooms and client toilets, including restocking supplies. Cleaning duties involve a hands-on, active approach.
About you:
Job Specific
Proven experience in a similar role is ideal but not essential
We require candidates with strong, demonstrable IT skills
Experience working with computer management systems
A driving licence is required to be a successful applicant
Core Skills
Confident in using a wide range of digital tools and systems to support daily tasks, communication, and problem-solving. Ability to quickly adapt to new technologies and work efficiently in a digital environment is essential.
Attention to detail and good communication skills are essential
Ability to successfully handle difficult customers
Patience and ability to remain calm in stressful situations
Sound, interpersonal approach
Personal Qualities
The company operates within a dynamic and fast paced environment; to thrive you will need to be friendly, approachable, flexible, highly motivated with excellent communication skills.
Committed to learning new skills.
A 'can do' attitude with a team working ethic
Benefits:
Salary Sacrifice Scheme
Pension
Company Sick Pay Scheme
Enhanced maternity pay
CPD allowance & support
EAP (Employee Assistance Programme)
Staff Discount Scheme
Cycle to work scheme
Training programme
Please Note:
Bluetownonline are advertising this role on behalf of the company Donaldson's Vets.
When applying you should provide a covering letter.
All candidates must be currently eligible to both live and work in the United Kingdom.
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience and relevant job titles of: Receptionist, Medical Receptionist, Customer Service, Administrator, Administrative Assistant, Customer Care, Customer Support, Client Service, Vets Receptionist, Vets Administrator may also be considered for this role.
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