General information Reference 001919 Publication start date 19/05/2025 Publication end date 21/05/2025 Post Description Key Customer Manager Closing date 21/05/2025 Location South West, Gloucestershire, Rosehill - Hybrid Job Profile Communications and Marketing - Recruiter - Agency Title Key Customer Manager Contract Type Full Time About us About UCAS UCAS is at the heart of connecting people to higher education. UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers. We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do. Business Unit description Led by Dave Penney, Chief Communications and Marketing Officer. This broad business unit and incorporates the following functions: UCAS Media education and industry Sales Education and Industry Marketing Digital Marketing Operations Events Partnerships Apprenticeships Public Affairs, Press and Communications Insights The business unit is set up to deliver against the objectives of UCAS charity and operate UCAS Media (UCAS’s commercial subsidiary) to help fund UCAS’s charitable operations. For the charity, our objective is to provide everyone with the information, advice and guidance they need to make informed decisions on their next steps. We deliver on this via our media ecosystem which consists of information, advice and guidance on ucas.com, our social media feeds across various channels, email, live events and webinars. For UCAS Media, our business objective is to generate revenue through paid collaborations with higher education providers who wish to improve their position in the market, and commercial brands who want to reach students. All brands wishing to use our media ecosystem and insight services must align with our framework. All profits generated are gift aided to UCAS the charity and in turn fund the charitable objectives, such as our recent announcement that students in receipt of free school meals will no longer need to pay the UCAS application fee. About the role Contractual Hours 35.00 About the role Key Customer Managers help clients achieve their strategic objectives by providing excellent relationship management, service & support. This role will build and maintain professional customer relationships, identifying value-based solutions to fit the needs ofthe business, and deliver targeted revenue for a portfolio of high value accounts within an assigned segment. With support from relevant stakeholders across UCAS, the Key Customer Manager will sell cross channel marketing solutions, events and insight that deliver high quality results for their portfolio of clients. This customer facing role will provide support and advice to both new and existing customers, with the objective of maintaining existing revenue streams and upselling new and existing services, developing a high value contact network within higher value or high potential accounts. Key accountabilities: To achieve a set revenue target (personal and team) by selling a value-based solution to maximise ROI for the customer and maintain long term relationships. Managing your individual accounts, sales plans and activities to ensure we are demonstrating true value and customer advocacy. To produce clear sales plans, documentation in CRM so that we have complete transparency and consistency in how we are delivering for our customers. Oversight and mentorship of junior member of the team, providing support and guidance. You can find the full job description in the attached role profile below. Skills, qualifications, and experience Significant experience in Sales, Business Development and Account Management with a strong customer focus and orientation Strong understanding of a wide range of customer groups, with a proven ability to establish their mission, business model and workflows Detailed relevant market and/or competitor knowledge Strong presentation and interpersonal skills with an ability to deliver and communicate at all levels within an organisation, including C-level A specialist knowledge of a range of selling skills, identifying, developing, and articulating a sophisticated proposition Proven ability to develop and execute a sales execution plan (account plan, territory plan) Significant experience of problem solving—ability to understand, articulate, structure, and solve client need Strong communication, selling and persuasion skills Detailed knowledge of CRM software and admin systems Highly motivated self-starter who can manage their work independently. Package Salary - up to £35,000 (plus sales incentive scheme) 30 days annual leave (plus 3 concessionary days over Christmas and your bank holidays!) Flexibility – UCAS positively supports Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy A generous pension scheme Hundreds of high street discounts and offers with Perkbox Internal training and development Subsidised gym and café Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme Dedicated volunteer employee networks promoting wellbeing, awareness and inclusion Studies have shown that some groups of people are less likely to apply to a role unless they tick every box. At UCAS we recognise that talent comes in various forms and we are committed to delivering a fair and equitable recruitment process where applicants have an equal opportunity to demonstrate their skills. So, if you are interested in this vacancy, but don't necessarily meet every single point on the job description, please still apply. If you have any questions and would like to find out more about the role before applying please email the Talent Acquisition team via careers@ucas.ac.uk and one of us will be in touch. Working Arrangements Is fully remote working an option? No