Customer Support Agent – Fintech
Remote first role with travel to Bristol once a month
Salary - £24K - £26K
37.5 hours a week, a range of shifts between the hours of 8.00 am and 8.00 pm Monday to Saturday
My client is an exciting Fintech who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future, and they have built an incredibility innovative product to help people do that. They are a young, rapidly expanding start-up business looking for the best talent to join them on their global scale-up journey. They are multi award-winning and are in the UK and the US and have already helped a million people to improve their financial health.
The role of Customer Support Agent – Fintech
* You'll work on first-line customer support tickets via live chat and emails ensuring that every interaction with our members champions our brand and voice
* Your communications will range from replying with a single saved reply to bespoke answers based on the customer's situation
* You'll report all technical issues to the technical squad
* You'll work as a team with your peers supporting each other
* You'll escalate enquiries when necessary to ensure the best resolution
* You'll ensure that you hit individual and team performance indicators focused on quality as well as quantity
Who you are as a Customer Support Agent – Fintech
* 1+ years of experience working for an online customer service team
* Experience working on multiple live chats is preferable
* Proactive and eager to learn new things
* Fun, friendly, and empathetic mindset
* Ability to thrive in a fast-paced, ever-changing environment
Benefits for the Customer Support Agent - Fintech
● Annual bonus
● £500 annual learning fund
● 25 days paid holiday plus bank holidays, a day off on your birthday month and if you move house
● Pirkx employee reward scheme; telephone GP, free counselling, high street discounts and more