As the manager of a key division within Assisted Lives, the postholder will play an important part of the senior management within the company. You will need to be a role model and effective leader, inspiring others to deliver the best service possible. We are looking for someone with experience working in home care, with a deep knowledge of the operational and strategic challenges within home care services, who is up to date with developments and innovations relevant to these services and who understands the future direction of this sector. The postholder will need to communicate and uphold the companys high expectations and help realise the full potential of this service within the company.
JOB SUMMARY
Reporting directly to the Registered Manager, you will hold responsibility for the overall performance, efficiency and quality of care and support delivered within the Home Care division of the company.
You will play a key role in developing and growing the Home Care division within Assisted Lives, including participating in marketing the Service, identifying growth opportunities and in business development activities such as tendering.
You will respond to and resolve queries from Care Co-Ordinators and Administrators and effectively manage the day-to-day dynamic challenges of care and support delivery
You will supervise and performance manage a team of Care Co-Ordinators and, using a facilitative model of management, support their professional development
You will collaborate in a programme of audit, reflective learning, and continuous improvement, overseen and led by the Registered Manager
You will oversee the allocation and deployment of employees to deliver services to service users as defined by their package request, baseline assessment of need and support plan.
You will be responsible for ensuring new referral assessments are conducted promptly
You will be responsible for ensuring all care and support plans and all care records are complete and up to date at all times
You will contribute to the innovative development of our services and of the company
SPECIFIC DUTIES AND RESPONSIBILITIES
Service Knowledge and Clinical Oversight
Maintain detailed knowledge of the operational aspects of the service, including the Service User caseload, staff team capacity and workload, in order to manage the service effectively and proactively.
Maintain detailed knowledge of, and be able to advise others on, all relevant care-related issues including medication management, skin integrity, infection prevention and control, and falls prevention.
Ensure that the highest standards of care are maintained at all times.
Ensure all care and support plans and care records are complete and up to date at all times.
Operational Performance and Quality
Manage the home care service with the level of governance and diligence required to protect and promote the organisations current CQC ratings.
Hold overall responsibility for the operational performance of the service.
Ensure that all points of service delivery are implemented to consistently high standards.
Maintain effective quality assurance systems to promote best practice and continuous improvement.
Be proficient in data analysis and maintain detailed awareness of all relevant performance and operational trends across the division.
Ensure adherence to the organisations policies and procedures.
Manage all complaints in accordance with company policy.
Service Delivery and Resource Management
Ensure a coordinated and consistent approach to service delivery that is cost-effective and efficient, making best use of allocated resources and meeting the needs of Service Users as defined by their package request, baseline assessment and support plan.
Oversee the allocation and deployment of staff to deliver services in line with Service User support plans.
Ensure new referral assessments are conducted promptly.
Respond to and resolve queries from Care Co-ordinators and Administrators, managing the day-to-day dynamic challenges of care delivery.
People Management and Leadership
Lead and manage a team of Care Co-ordinators, Support Workers and administrative staff, ensuring duties are completed and providing clear direction.
Conduct regular supervisions and appraisals and use a facilitative model of management to support the professional development of team members.
Oversee recruitment and forecast future demands on staffing levels.
Recruit, develop, co-ordinate and retain an effective and functioning staff team.
Maintain accurate staff files and ensure all information is recorded correctly.
Chair and co-ordinate staff meetings.
Training and Staff Development
Promote a coaching, training and development culture across the team.
Encourage and participate in the training and development of all staff.
Prepare staff development plans and provide support to staff in achieving their development objectives.
Ensure mandatory training is scheduled and delivered as required, and that any non-attendance is managed effectively and addressed appropriately.
Attend training events and ensure skills and knowledge of industry best practice are kept up to date.
Stakeholder Engagement and Business Development
Liaise with Service Users, local authorities and other external stakeholders and professionals.
Represent the company during meetings with external stakeholders and professionals.
Grow and develop services through increasing delivered hours and maximising referral opportunities.
Participate in the strategic development of the organisation, including identifying and developing strategies for the planning and delivery of quality, innovative services.
Person Specification
The skills, knowledge, qualifications and experience listed here are requirements of the role and
are assessed at different stages of our recruitment and selection process. Use this information
to help you complete the further information section of the application form.
Skills
Communication:
Clear written and verbal communication skills. The ability to listen, to follow and understand instructions. Attention to detail.
Thinking Style
A logical and rational approach to resolving problems and making decisions. Good use of initiative and intuition. Flexible and adaptable in style adaptability and readiness to challenge existing practices and find alternatives. Drive and motivation. Evidence of interest to learn and succeed. Decision-making ability, particularly in areas such as the allocation of resources. Numeracy skills and the ability to analyse complex issues, absorb information, understand data and identify underlying trends. Able to manage multiple tasks effectively and make safe prioritisation decisions.
Working with others
Demonstrates strong Service User focus - prioritises Service User needs and requests. A welcoming and approachable style. Able to build positive working relationships with Service Users, team members and external visitors. Good people management and strong leadership skills and a facilitative, developmental approach. Listening skills and the ability to negotiate with and persuade others. Demonstrable leadership skills. Confident personality with an ability to inspire confidence in others
Well-being and Values
Demonstrates values of respect, trust and calmness. Understands older peoples needs and the needs of people with disabilities, and a commitment to the safety, care and well-being of Service Users and Care Support Workers. Ability to show empathy. Self-motivated and proactive and an emphasis on achievement of results
Time management
Organising skills being able to plan, meet deadlines. Conducts tasks in a structured and logical way. Factoring in the unexpected!
ESSENTIAL
Experience in care provision at a level that reflects the responsibilities of the post applied for.
Minimum of 5 years of experience within the health and social care sector
Ability to maintain and evidence performance at a minimum CQC Good rating
Ability to effectively manage the performance of others
Excellent relationship builder
Experience of working in a pressurised environment
Highly organised with an eye for detail
Ability to multitask and manage priorities
Excellent communication skills, both written and verbal
Excellent IT skills, using a variety of programs such as text documents, spreadsheets, presentations, email, databases
Full driving license with use of own vehicle
Minimum of Level 3 QCF in Leadership and Management (or equivalent)
GCSEs (or equivalent) in English and Maths grades A*- C (or equivalent)
DESIRABLE
In depth knowledge of the legislation affecting health and social car
Ability to motivate others to meet deadlines
Ability to recognise and develop additional opportunities for the service and the people using it
A facilitative management style
Management training relevant to this position
Additional information
Duties must be carried out in compliance with Assisted Lives Equality and Diversity Policy.
This role profile contains the principal accountabilities relating to this post and does not
describe in detail all the duties required to carry them out. There will from time to time be a variation of duties depending on the needs of Service Users and needs of the service.
This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
As the manager of a key division within Assisted Lives, the postholder will play an important part of the senior management within the company. You will need to be a role model and effective leader, inspiring others to deliver the best service possible. We are looking for someone with experience working in home care, with a deep knowledge of the operational and strategic challenges within home care services, who is up to date with developments and innovations relevant to these services and who understands the future direction of this sector. The postholder will need to communicate and uphold the companys high expectations and help realise the full potential of this service within the company.
JOB SUMMARY
Reporting directly to the Registered Manager, you will hold responsibility for the overall performance, efficiency and quality of care and support delivered within the Home Care division of the company.
You will play a key role in developing and growing the Home Care division within Assisted Lives, including participating in marketing the Service, identifying growth opportunities and in business development activities such as tendering.
You will respond to and resolve queries from Care Co-Ordinators and Administrators and effectively manage the day-to-day dynamic challenges of care and support delivery
You will supervise and performance manage a team of Care Co-Ordinators and, using a facilitative model of management, support their professional development
You will collaborate in a programme of audit, reflective learning, and continuous improvement, overseen and led by the Registered Manager
You will oversee the allocation and deployment of employees to deliver services to service users as defined by their package request, baseline assessment of need and support plan.
You will be responsible for ensuring new referral assessments are conducted promptly
You will be responsible for ensuring all care and support plans and all care records are complete and up to date at all times
You will contribute to the innovative development of our services and of the company
SPECIFIC DUTIES AND RESPONSIBILITIES
Service Knowledge and Clinical Oversight
Maintain detailed knowledge of the operational aspects of the service, including the Service User caseload, staff team capacity and workload, in order to manage the service effectively and proactively.
Maintain detailed knowledge of, and be able to advise others on, all relevant care-related issues including medication management, skin integrity, infection prevention and control, and falls prevention.
Ensure that the highest standards of care are maintained at all times.
Ensure all care and support plans and care records are complete and up to date at all times.
Operational Performance and Quality
Manage the home care service with the level of governance and diligence required to protect and promote the organisations current CQC ratings.
Hold overall responsibility for the operational performance of the service.
Ensure that all points of service delivery are implemented to consistently high standards.
Maintain effective quality assurance systems to promote best practice and continuous improvement.
Be proficient in data analysis and maintain detailed awareness of all relevant performance and operational trends across the division.
Ensure adherence to the organisations policies and procedures.
Manage all complaints in accordance with company policy.
Service Delivery and Resource Management
Ensure a coordinated and consistent approach to service delivery that is cost-effective and efficient, making best use of allocated resources and meeting the needs of Service Users as defined by their package request, baseline assessment and support plan.
Oversee the allocation and deployment of staff to deliver services in line with Service User support plans.
Ensure new referral assessments are conducted promptly.
Respond to and resolve queries from Care Co-ordinators and Administrators, managing the day-to-day dynamic challenges of care delivery.
People Management and Leadership
Lead and manage a team of Care Co-ordinators, Support Workers and administrative staff, ensuring duties are completed and providing clear direction.
Conduct regular supervisions and appraisals and use a facilitative model of management to support the professional development of team members.
Oversee recruitment and forecast future demands on staffing levels.
Recruit, develop, co-ordinate and retain an effective and functioning staff team.
Maintain accurate staff files and ensure all information is recorded correctly.
Chair and co-ordinate staff meetings.
Training and Staff Development
Promote a coaching, training and development culture across the team.
Encourage and participate in the training and development of all staff.
Prepare staff development plans and provide support to staff in achieving their development objectives.
Ensure mandatory training is scheduled and delivered as required, and that any non-attendance is managed effectively and addressed appropriately.
Attend training events and ensure skills and knowledge of industry best practice are kept up to date.
Stakeholder Engagement and Business Development
Liaise with Service Users, local authorities and other external stakeholders and professionals.
Represent the company during meetings with external stakeholders and professionals.
Grow and develop services through increasing delivered hours and maximising referral opportunities.
Participate in the strategic development of the organisation, including identifying and developing strategies for the planning and delivery of quality, innovative services.
Person Specification
The skills, knowledge, qualifications and experience listed here are requirements of the role and
are assessed at different stages of our recruitment and selection process. Use this information
to help you complete the further information section of the application form.
Skills
Communication:
Clear written and verbal communication skills. The ability to listen, to follow and understand instructions. Attention to detail.
Thinking Style
A logical and rational approach to resolving problems and making decisions. Good use of initiative and intuition. Flexible and adaptable in style adaptability and readiness to challenge existing practices and find alternatives. Drive and motivation. Evidence of interest to learn and succeed. Decision-making ability, particularly in areas such as the allocation of resources. Numeracy skills and the ability to analyse complex issues, absorb information, understand data and identify underlying trends. Able to manage multiple tasks effectively and make safe prioritisation decisions.
Working with others
Demonstrates strong Service User focus - prioritises Service User needs and requests. A welcoming and approachable style. Able to build positive working relationships with Service Users, team members and external visitors. Good people management and strong leadership skills and a facilitative, developmental approach. Listening skills and the ability to negotiate with and persuade others. Demonstrable leadership skills. Confident personality with an ability to inspire confidence in others
Well-being and Values
Demonstrates values of respect, trust and calmness. Understands older peoples needs and the needs of people with disabilities, and a commitment to the safety, care and well-being of Service Users and Care Support Workers. Ability to show empathy. Self-motivated and proactive and an emphasis on achievement of results
Time management
Organising skills being able to plan, meet deadlines. Conducts tasks in a structured and logical way. Factoring in the unexpected!
ESSENTIAL
Experience in care provision at a level that reflects the responsibilities of the post applied for.
Minimum of 5 years of experience within the health and social care sector
Ability to maintain and evidence performance at a minimum CQC Good rating
Ability to effectively manage the performance of others
Excellent relationship builder
Experience of working in a pressurised environment
Highly organised with an eye for detail
Ability to multitask and manage priorities
Excellent communication skills, both written and verbal
Excellent IT skills, using a variety of programs such as text documents, spreadsheets, presentations, email, databases
Full driving license with use of own vehicle
Minimum of Level 3 QCF in Leadership and Management (or equivalent)
GCSEs (or equivalent) in English and Maths grades A*- C (or equivalent)
DESIRABLE
In depth knowledge of the legislation affecting health and social care
Ability to motivate others to meet deadlines
Ability to recognise and develop additional opportunities for the service and the people using it
A facilitative management style
Management training relevant to this position
Additional information
Duties must be carried out in compliance with Assisted Lives Equality and Diversity Policy.
This role profile contains the principal accountabilities relating to this post and does not
describe in detail all the duties required to carry them out. There will from time to time be a variation of duties depending on the needs of Service Users and needs of the service.
This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
Job Type: Full-time
Benefits:
* Casual dress
Experience:
* Health and social: 5 years (required)
Licence/Certification:
* UK Driving License (required)
Work Location: In person
JBRP1_UKTJ