Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better. We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust. Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process. Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy. Please note, the selection processes at Cambridgeshire Community Services are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications are monitored, we remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills. Job overview Do you enjoy working as a team in a busy environment that requires skills such as organisation and multi-tasking? Do you enjoy learning new skills, communicating to a high standard and being part of a workforce who strive to make a difference to children, families and clinicians? We are looking for a self-motivated, positive and committed individual to join our team in providing comprehensive administrative support to the Children’s Community Specialist Nursing Service and the Community Paediatric Team. The role will be varied and includes: Answering calls/ emails from service users and other professionals in an efficient and confident manner Processing referrals, registering patients, checking tasks and emails, and maintaining patient records on SystmOne Scanning documentation onto Patient Records Recording all contact received into the service using SystmOne following agreed protocols and pathways Supporting Paediatricians, Nurses and Clinicians with office and administrative tasks Ensuring GDPR and confidentiality is adhered to at all times Why not click on the link to the Job Description and find out more about the role. We look forward to receiving your application! Should we receive a high number of applications we reserve the right to close this vacancy at any point after 30th October 2025 Advert The successful candidate will be able to demonstrate excellent interpersonal and communication skills with the ability to forge and maintain relationships. They will be able to demonstrate good administration skills. They will be able to demonstrate a good telephone manner, whilst being able to deal with challenging queries. They will need to be able to work effectively, in what can at times be a pressurised environment supporting a team to provide outstanding care and support to our children, young people and families across Cambridgeshire. Working for our organisation Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives. There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey. If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development. Detailed job description and main responsibilities Main Duties and Responsibilities 1. The post holder will be trained over the course of their employment to provide high quality administrative support within both teams. 2. Support both teams to deal with correspondence and other contacts from service users and professionals, to ensure that any follow up actions are progressed efficiently and effectively. 3. Record all details of any contacts with service users and other professionals using SystmOne and other computer programmes appropriately. 4. Completing administration tasks on SystmOne including scanning documents onto patient records, checking tasks and registering service users, creating and sending letters. 5. To provide administration support including dealing with post, emails, answering the telephone and telephone messages, photocopying, scanning, minute taking. 6. Supporting the teams with any administrative functions appropriate to band 2 level. 7. Support the maintenance of effective stock levels of equipment and office supplies. 8. Undertake delegated tasks and projects as required with the support of line manager Communication 1. Work closely with members of both Teams. 2. Work with employees at all levels to provide a high quality administrative service. 3. Uphold the reputation and values of Cambridgeshire Community Services NHS Trust. 4. Maintain positive relationships and communication with colleagues across the service. 5. Handle sensitive information provided by service users in a confidential manner. 6. To contribute to ensuring that CCS responsibilities to engage and consult with patients and the public are met in line with statutory requirements. Budgetary Responsibility 1. Orders stationery, maintain stock control People Management 1. Maintaining own professional development and requirement to take part in appraisal and KSF process. Clinical and Practice Governance 1. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. 2. Any data that is taken/shared as part of a phone call or transported, transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. 3. The post holder must adhere to the Trust risk assessment and risk management processes. 4. The post holder must adhere to infection control policies and procedures. 5. Undertake mandatory training and any other training relevant to the role as required. 6. The post holder is required to participate in relevant emergency preparedness process for their team. On April 1st 2025, the Boards of Cambridgeshire Community Services NHS Trust and Norfolk Community Health and Care NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development. The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives. We will remain 2 separate employers until further notice and the specific role being advertised will be in employed by Cambridgeshire Community Services NHS Trust Certificate of Sponsorship For roles that are eligible for sponsorship, applications from job seekers who require Skilled Worker Visa to work in the UK are welcome, and will be considered alongside all other applications. You are strongly advised to visit Check if you need a UK Visa website ( Opens in a new tab), and familiarise yourself with what is required which should assist you in your understanding of the process From 6 April 2017, skilled worker applicants applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here. (Opens in a new tab) UK Registration For roles that require professional registration, applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new tab) Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA. In submitting an application, you authorise Cambridgeshire Community Services NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed. ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven’t been successful on this occasion, but keep an eye on our vacancies as a job that’s just right for you may appear!