The Hearing Care Partnership invites a Trainee Hearing Care Assistant to support private hearing services across multiple locations in Lancashire.
Benefits
* Salary: £25,000 FTE per annum plus commission opportunities
* Hours: Full-Time (Mon‑Fri) with flexible scheduling across partner practices
* Environment: Friendly, supportive, and people‑focused
* Impact: Contribute to meaningful improvements in patients’ lives through better hearing services
About the Role
As a Trainee Hearing Care Assistant, you will support hearing services and progress from Level 1 to Level 2 responsibilities as you demonstrate required knowledge, skills, and behaviours. Your role enhances clinical excellence, operational efficiency and business growth, particularly in wax removal.
Clinical Duties
* Perform wax removal using microsuction (Tympa equipment), irrigation and manual techniques within 30‑minute appointment slots.
* Conduct hearing screenings with Tympa equipment and carry out minor hearing aid repairs in line with best practice.
* Identify abnormalities and use Tympa Review to refer patients for further medical assessment.
* Make referrals to HCPC‑registered Hearing Aid Dispensers (HAD) or GP with clear written referral letters.
* Deliver high standards of patient care while working under the direction of an HCPC‑registered HAD.
Practice Engagement & Development
* Complete all mandatory company training and attend an external Hearing Care Assistant (HCA) training course.
* Maintain a reflective learning log and prepare for end‑point assessment, meeting all coursework and attendance requirements.
* Shadow a HCPC‑qualified HAD mentor during patient consultations and support supervised clinical activity.
* Assist with clinic preparation, record keeping, aseptic procedures, infection control and the supervised use of audiology equipment.
* Demonstrate professional communication, commitment to patient care and adherence to regulatory and professional policies.
Operational Responsibilities
* Respond promptly, empathetically and professionally to patient enquiries.
* Support practice business development through engagement with local partners and community links.
* Collaborate with the team to improve efficiency, performance and service delivery.
* Assist in training the branch optical team in relation to hearing services.
* Maintain company standards in professionalism, appearance, timekeeping and compliance with health and safety policies.
What You’ll Need
* Minimum of 5 GCSEs Graded 9‑4 (A‑C) or NVQ Level 2 qualification
* Some patient‑facing experience within a healthcare environment
* Full UK driving licence and ability to travel between locations
* Eligibility to work in the UK and availability for the specified days
* Excellent communication and interpersonal skills
* Empathy and commitment to outstanding patient care
* Professionalism, punctuality and a well‑presented appearance
* Strong attention to detail and accuracy in clinical procedures
* Team‑player mindset with effective collaboration skills
* Organised and able to manage workload efficiently
Equality & Diversity: We champion equal opportunities and a diverse, inclusive workplace. All qualified candidates are welcome and will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
Applicants who have been unsuccessful in the past 12 months should not reapply for the same job role.
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