Head of Commercial Operations / Commercial & Operations Manager
Location: Cleckheaton, West Yorkshire
Salary: £45,000 – £55,000 per annum (depending on experience). Contract: Full‑time, Permanent.
We are looking for an experienced Head of Commercial Operations to join a growing, award‑winning business operating in a technical B2B environment. This senior leadership role will connect commercial success with operational delivery, ensuring customers receive an exceptional experience from initial enquiry through to delivery.
Key Responsibilities
* Lead the full B2B sales order process, ensuring accuracy, efficiency and strong margin control.
* Drive customer satisfaction, retention and growth through high service standards.
* Oversee operational workflows, identify bottlenecks and implement improvements.
* Develop and optimise CRM and ERP systems to enhance performance and reporting.
* Analyse commercial data using Excel and KPI dashboards to identify trends and opportunities.
* Lead and develop a multi‑functional team, ensuring accountability and high performance.
* Collaborate with sales, engineering, supply chain and production to align operations with business goals.
* Support financial performance through monitoring revenue, margins, forecasting and cost control.
* Drive system and process improvements in collaboration with internal teams and external providers.
Qualifications
* Proven experience in a senior commercial or operations leadership role within a B2B environment.
* Experience within engineering or a technical sector is advantageous.
* Strong people manager – calm, organised and able to prioritise effectively.
* Highly systems‑focused with experience improving CRM and ERP platforms.
* Advanced Excel and strong data analysis capability.
* Commercially astute, with a clear understanding of margin, forecasting and cost control.
* Proactive, decisive and able to solve problems independently.
* Comfortable working cross‑functionally across multiple departments.
* Experience leading change and driving operational improvements.
Desirable
* Experience with Business Central (BC).
* Experience building or restructuring a commercial operations function.
* Exposure to international customers and export processes.
Benefits
We offer a competitive salary, a supportive team environment, opportunities for career advancement and the chance to drive significant impact within a dynamic technical B2B business.
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