Senior IT Delivery Engineer
Location: Bridgend, South Wales (travel is expected as part of this role)
Salary: £35k - £40k Per Annum
Job Type: Full Time / Permanent
Working Hours: Monday to Friday – 9am to 5.30pm (flexible hours between 8am – 6pm)
Who are we
Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.
When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow"
The role
As a Senior IT Delivery Engineer within Flotek, you will lead the technical delivery of IT solutions and services to our partner base. You'll be responsible for ensuring high-quality implementation of Office 365 environments and cloud migrations, optimisation of security services, infrastructure, cloud, and end-user technologies. This role demands strong technical expertise, partner-facing professionalism, and the ability to manage priorities.
Responsibilities
* Reporting to the IT Delivery Manager
* Stay updated on industry trends and Flotek technologies
* Scoping of complex projects including resources, timelines and budgets
* Setup and installation of new Microsoft server environments, locally and within data centre environments
* Full implementation of Premise based server to cloud technology migrations, specifically Microsoft 365
* Installation of advanced firewall technologies inc security features & change requests
* Design and Implementation of internal network infrastructures
* Responsible for giving world-class service at all times
* Responsible for delivering your IT projects on time and within budget
* Responsible for communicating with partners and internal project managers.
* Hands-on technical troubleshooting, resolution of incidents and change requests.
* Creating and maintaining detailed project documentation, including technical specifications and user guides.
* Provide direction on technical faults where a technical escalation is required from internal IT Helpdesk.
* Deliver product training to end users as well as internally.
* Mentor and support the growth of aspiring IT delivery engineers.
What we're looking for
* A positive attitude with a can do approach to everything
* Excellent communication skills
* Great telephone manner
* Previous experience in a IT Service or senior IT Delivery role in an MSP environment.
* Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products.
* Experience with server environments (DCs, AD, DHCP, DNS)
* Experience with Sharepoint migration and management.
* Experienced in advanced firewalls with security technologies.
* Experience of Email migrations (Cloud to Cloud, On Prem to cloud).
* Experience in using IT Service Management software.
* Be user-focused and understand and identify user needs.
* Knowledge of managed Security technologies.
* An understanding of network technologies (LAN, WAN, Wi-Fi).
* Excellent organisational skills and the ability to prioritise work effectively.
* Excellent external partner liaison skills,
* Ability to prioritise personal workload.
* Full UK Driving Licence
Benefits
* Salary dependent on experience within range of £35,000 - £40,000 per annum
* EMI Share Equity Scheme – own a slice of the "Purple Pie."
* Day off for your birthday.
* Day off for other life's milestones – such as weddings, moving house, child's first day at school, or religious holidays.
* Give back day to support your chosen charity.
* Savings on gym memberships, shopping and other discounts available through Perkbox.
* Variety of social events & team building opportunities are available.
* Opportunities for professional development and career progression.
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
Job Types: Full-time, Permanent
Pay: £35,000.00-£40,000.00 per year
Benefits:
* Additional leave
* Employee discount
* Free parking
* Health & wellbeing programme
* Referral programme
* Work from home
Work Location: In person