Customer Support Executive
Location: Watford, WD25
Salary: £30,317.43–£32,000
Hours: Monday to Friday, 7:00am – 5:00pm with Alternate Saturdays from 7:00am – 1:00pm
Purpose Of The Role:
A family owned builders merchant are looking for a dependable and customer-focused individual to join their Watford branch. You’ll be the first point of contact for their trade and retail customer enquiries and play a key role in making sure orders are processed smoothly and efficiently.
Benefits:
* Perkbox – 24/7 discounts, wellbeing support, online GP access & more
* Company Pension Scheme
* Group Life Assurance – up to 3x Salary (subject to length of service)
* Staff Discount
* Free Breakfast every morning
* Cycle to Work Scheme
* Employee Assistance Programme
* Long Service Awards
* 23 Days Annual Leave PLUS Bank Holidays
* Birthday Day Off
Key Responsibilities:
* Respond to customer enquiries by phone, email and live chat
* Resolve issues quickly and professionally
* Process and allocate orders to branches
* Book collections and coordinate with couriers
* Report product or stock discrepancies
* Record product measurements and weights
* Carry out daily fraud checks
* Support general operations as needed
Requirements:
* Clear communication skills
* Strong problem-solving ability
* Organised and detail-oriented
* Comfortable working both in the office and on the shop floor when required
* A team player with a can-do attitude