Reception Team Lead | Administration/Reception/Customer Service | Southampton | Part time | Permanent | 30 hours
Spire Southampton Hospital is currently looking to recruit for an Reception Team Lead to join the team on a Part time permanent basis. This is a fantastic opportunity to join a dynamic team and have a great impact.
Contract type: Permanent, Part-time
Duties & Responsibilities (not limited to):
1. Working varied reception shifts in a hands- on capacity, supporting and overseeing the team
2. Promotion of Spire’s Purpose, vision, mission, values and behaviours
3. Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times.
4. Preparation of rotas, flexing staff in line with business requirements and within budgetary targets.
5. Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs
6. Actively involved in recruitment, training and induction
7. Achieving KPI targets as set by central Spire
8. To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training.
9. To undertake Datix incident investigations
10. To represent the department at various meetings, including Patient Experience, driving improvements and implementing change
11. Actively participating in the promotion of good communication and liaison with other hospital departments.
12. Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
13. To maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff
14. To ensure the reception environment projects a professional, smart image at all times including staff adherence to hospital uniform policy
15. To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel.
What do you need to have?
16. Educated to Higher Education level
17. Excellent numeracy, literacy and IT Skills
18. Minimum 2 years leadership experience in a highly customer service focussed role
19. Proven people management experience within a medium sized team
20. Excellent organisation and communication skills
21. Outstanding customer care skills with the ability to handle difficult situations
22. Emotional resilience, able to hold difficult conversations
23. The ability to manage change
24. Someone who can drive customer service
25. Happy to work shifts on a rota basis
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
26. 35 days annual leave inclusive of bank holidays
27. Employer and employee contributory pension with flexible retirement options
28. 'Spire for you' reward platform - discount and cashback for over 1000 retailers
29. Private medical insurance
30. Subsidised Meals
31. Life assurance
32. Free DBS
33. Free Car park off-site for staff
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
34. Driving clinical excellence
35. Doing the right thing
36. Caring is our passion
37. Keeping it simple
38. Delivering on our promises
39. Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employee's well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.