Vines of Guildford Motorrad is looking for aMotorcycle Accessories Advisor.
Your role
At Vines BMW Motorrad, we’re driven by one mission: to inspire each other to delight our customers. If you’re passionate about motorcycles, great with people, and thrive in a fast-paced retail environment, this is your chance to become part of an exceptional team. As our Motorrad Accessories Advisor, you’ll play a key role across our Parts, Service and Sales departments—helping customers enhance their riding experience while supporting a premium brand. You’ll deliver outstanding service, maximise accessory and rider-equipment sales, and help maintain the high standards our customers expect from BMW Motorrad.
Hours:42 hours per week. Tuesday to Friday 8am to 6pm and Saturday 9am to 4pm
Key Responsibilities
* Creating confidence and delighting customers with exceptional service
* Maintaining visual standards across showrooms, service, and parts displays
* Promoting and managing ageing stock to reduce obsolescence
* Maximising sales of parts, accessories, rider equipment and value-added products
* Creating high-quality listings for our ecommerce platform and managing online enquiries
* Handling customer queries, identifying correct parts, and converting enquiries into sales
* Liaising with Sales Executives to support customer accessory and equipment needs
* Identifying marketing opportunities and supporting promotional activities
* Ensuring accurate stock control, documentation and payment security
* Supporting events, promotions, and off-site activities to drive incremental sales
* Maintaining excellent housekeeping and health & safety standards
Your profile
Skills & Experience
* Strong communicator – in person, on the phone and in writing
* Good mechanical or electrical awareness of motorcycles
* Confidence with IT systems and ecommerce platforms
Personal Qualities
* Customer-focused with exceptional service skills
* Persuasive, proactive, and self-motivated
* Creative thinker with strong problem-solving ability
* Curious, enthusiastic and driven
* A great listener with a positive, team-oriented attitude
Rewards
* Awesome Team:Work with friendly, passionate people who love what they do.
* Great Perks:Competitive pay, cool benefits, and plenty of room to grow.
* Training Provided:Don’t worry if you’re new to this; we’ll give you all the training you need to succeed!
* 24 Days Holiday:Plus bank holidays, increasing to 29 days with service.
* Staff Purchase Scheme:Discounts on cars and motorbikes.
* Health Plan:Medical health cash plan.
* Enhanced Parental Benefits
* Flexible Holidays:Buy and sell holiday days.
* Growth Opportunities:Job shadowing scheme and career planning/ pathways.
* Extra Perks:High street discount vouchers, sabbatical leave, long service awards, and much more!
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