This role is paying £24,055 Monday - Friday 9am - 5.15pm with one in every 10 weekends.
Based in Welwyn Garden City AL7 1EL
Why are we recruiting?
We are passionate about our retailers at PayPoint; they are at the heart of our business, and we always want to ensure we deliver exceptional customer service. We have a Contact Centre based at our head office in Welwyn Garden City.
Who are we?
We have been around since 1996. You will be able to find us in most convenience stores, so take a look next time you go to your corner shop. We have different payment services ranging from bill payments to card services, EPOS systems, and ATMs. PayPoint manages £15 billion worth of transactions every year for over 6,000 clients. We are proud of these numbers and are looking for your help to continue to grow.
What will you be doing?
You will be taking calls from our retailers who are based in convenience stores up and down the country. You will be listening, empathising, and finding solutions to the problems and challenges faced by our retailers every day. You will be managing queries via email, calls, and audio messages. Our aim is to get those retailers back to serving customers like you and me.
We understand you may not have done a job like this before, so that is why we will give you some great training and make sure you have a buddy, senior, or team leader available to help with your questions. Once you feel comfortable and understand the different PayPoint products, we will get you on the phones helping retailers and making a real difference. You will be listening to their queries, problem-solving, and inputting data into an online system.
The pace is fast, so we need people who are driven, focused, and want to succeed.
What would we like from you?
* Excellent customer service skills
* Experience using Microsoft products such as Outlook and Excel
* Someone who really wants to make a difference
* Flexibility – you may be asked to cover some extra shifts
* Excellent communication skills with the ability to build rapport quickly over the phone
* Technically minded, so the ability to solve technical queries once trained
It would be great if you already have…
Experience working in a customer-focused role, whether it be in retail or hospitality. Some of our best people have either worked part-time or full-time in well-known shops, pubs, and restaurants. Our roles can also fit around your lifestyle as we have shifts to suit your university studies, family life, and hobbies.
Where you can expect to move to once you have mastered a Customer Service Adviser role?
If you stay within the Contact Centre, we have Senior Customer Service Advisers and Team Leaders.
If you choose to progress out of the Contact Centre, people have moved into Retail Operations, Parcels, Retail Collections, and IT. If you decide to upskill, you could move into a junior finance role or an administrative role in a client team.
If you decide to leave PayPoint, our people have moved into all kinds of customer service roles or administrative roles and even joined the police force. #J-18808-Ljbffr