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Reference ID R185132 Updated 07/29/2025
Commercial and Retail
United Kingdom
Milton Keynes
N/A
We’re ambitious with a pace to match, and as part of one of the world’s largest companies, the opportunity and ability to push forward is greater than ever before.
We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.
Every day we work to provide an environment where all employees feel valued and included and can nurture their talent as individuals and as part of a collaborative team.
A diverse and inclusive workplace, embedded in our principles of honesty, integrity, and respect, brings together remarkable people, and enables them to be themselves. At Shell Energy, you’ll be able to apply and develop your skills and knowledge as part of a collaborative team that’s helping to innovate.
What’s The Role
This is a great opportunity to join our operations team as our Energy Settlements Manager. Reporting into the Senior Operation Manager I&C, your primary responsibility will be to monitor and manage our industry settlement performance.
With responsibilities covering both electricity and gas performance you will ensure excellent Shell Energy UK (SEUK) and customer outcomes. With a detailed understanding of B2B settlement processes, you will demonstrate the ability to build and lead an established team, continually developing processes to support strong settlement performance.
The role supports our business’ aim to be seen in by providing market leading operational capabilities and supporting our wider customer goals of delivering a personalised service to customers and brokers. You will also focus on driving cost competitiveness through operational excellence and continual improvement in processes & systems.
You will get the opportunity to support the development of our Industry Operational capabilities working with colleagues across the wider SEUK to grow a critical part of our UK business.
What You’ll Be Doing
Your focus will be to deliver improvement, and create a proactive team achieving “best in class” performance levels in the following areas:
Performance
* Ensure Shell deliver the Elexon Settlement Mandate for both HH and NHH meters.
* Owning the industry settlement of our Gas Product Class 3 & 4 portfolios ensuring we are meeting industry read targets.
* Highly developed interpersonal influencing skills to drive positive engagement with industry partners, third parties and customer service to optimise settlement performance and ensure the integrity of data systems.
* Responsible for energy imbalance performance negatively impacting energy reconciliation.
* Ensure team collaborate with cross-functional areas to address any settlement queries and issues promptly.
* Proactively manage third party suppliers and other industry parties to ensure portfolio data is as accurate as possible.
* Owning and leading SEUK settlement activity on the Market Wide Half Hourly Settlements programme (MWHHS), setting up the new processes where required.
* Ensure successful preparation and execution of industry audits e.g Elexon BSC audit.
Process
* Optimise meter read validation for both Gas & NHH Electricity metering to maximise Industry Settlement Performance.
* Deliver industry leading HH metering performance by working closely with customers, MOPs, and DC’s
* Expert technical understanding of the gas settlement journey to proactively seek opportunities to plan, develop and implement operational best practise to support growth in portfolio in line with SEUK targets.
* Ensure team investigate and resolve settlement exceptions promptly.
* Develop accurate forecasts for settlement volumes.
* Work across operations team to minimise long term unread meters.
* Exhibit a good understanding of processes that will require monitoring and maintenance from a regulatory compliance perspective. (e.g. Ofgem, Elexon, xoserve).
* Adhere to group quality standards focused on creating operational excellence.
* Providing reporting and analysis on settlement performance for senior leadership.
* Consistently monitor Settlement portfolios, identifying trends and potential risks.
People
* Drive a performance mindset through coaching & QA & regular 121s.
* Build the team’s knowledge to add value to business performance & support the individual’s development.
* Accountable for all aspects of people management of the Energy Settlements team.
* Drive Collaboration with colleagues across Operations and other functions like Sales, Commercial, Finance & IT.
What You Bring
We are looking for candidates with significant experience managing teams within B2B Energy Settlements environment and the following:
* Robust and deep understanding with back-office operations in a B2B energy supplier context.
* Proficiency in handling supplier settlement performance.
* Expert depth of industry settlement knowledge for both Gas and Power.
* Proactive in identifying trends, risks, and opportunities.
* Comfortable with data analysis and forecasting.
* Subject Matter Expert knowledge of MWHHS and its impact on settlements would be beneficial.
* Experience in building strong working relationships with senior contacts at Industry Third Parties.
* Commercial awareness including analytical skills.
* An experienced manager with demonstrable experience of coaching & driving performance.
* Strong attention to detail and problem-solving skills.
* Naturally inquisitive & results driven, able to meet deadlines, strong organizational skills.
What We Offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
* Progress as a person as we work on the energy transition together.
* Continuously grow the transferable skills you need to get ahead.
* Work at the forefront of technology, trends, and practices.
* Collaborate with experienced colleagues with unique expertise.
* Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
* Benefit from flexible working hours, and the possibility of remote/mobile working.
* Perform at your best with a competitive starting salary and annual performancerelated salary increase – our pay and benefits packages are considered to be among the best in the world.
* Take advantage of paid parental leave, including for non-birthing parents.
* Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
* Grow as you progress through diverse career opportunities in national and
* international teams.
* Gain access to a wide range of training and development programmes.
We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you.
Shell in The United Kingdom
Shell UK remains one of the North Sea’s biggest producers, supplying around 10% of the UK’s total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations.
In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.
Seniority level
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Mid-Senior level
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Finance and Sales
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