Job Description
Organisation: Leicestershire County Council
Work Location: County Hall, Leicester Road, Glenfield, LE3 8RA
Salary: £26,832 – £28,146 per annum (pro‑rata for part‑time) (Pay award award)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 19th June 2026
Interview Date(s): 29th June 2026
About The Role
First Contact Plus is a triage and signposting service for residents of Leicestershire, offering them referrals and signposting to support services around a range of issues. As an Integrated Lifestyle Advisor you will be communicating with customers through a range of different methods to ascertain their needs and support them appropriately. The range of support we offer includes Improving Health, Benefits, Debt and Managing Money, and Feeling Safe to name a few.
An enhanced DBS check is required for this post.
About You
* NVQ in Business Administration or equivalent relevant qualification or relevant experience
* Experience of liaising with customers using a variety of methods
* Experience of working in a customer‑facing role or environment
* Experience of accurately capturing, storing and retrieving information to meet organisational and customer needs
* Excellent communication skills both written and verbal
* Be competent in using Microsoft Office applications including Word and Excel
* Able to adapt to dealing with all kinds of customers in order to assist them adequately
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Flexible Working
We are open to discussions about flexible working, which may include part‑time working, job sharing, term‑time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service.
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