Overview
As an Assistant Manager at Boots Opticians, you will lead and inspire your team to deliver an exemplary customer journey. You will play an important role within your store, working closely with the Store Manager, to create and deliver the commercial plan to help the business to grow and change for the better. Working across the whole store, your days will be full of variety. You will be involved in everything from customer service, store operations as well as the clinical activities which include patient pre-screening, dispensing, accuracy checks and much more. You will manage a team with a variety of experience and clinical knowledge, providing you with the opportunity to help them develop their knowledge, skills and shape their future careers. This also includes completing management tasks such as creating and maintaining rotas, return to work reviews and performance management. We will support you in completing our industry leading \'Step into Optics\' training programme along to help you to develop your clinical knowledge. With leadership training programmes also available, we are committed to helping you develop and carve out a career at Boots Opticians.
Responsibilities
* Lead and inspire your team to deliver an exemplary customer journey and contribute to the store's commercial plan.
* Collaborate with the Store Manager to create and deliver the commercial plan and support business growth and transformation.
* Engage across the whole store, covering customer service, store operations and clinical activities including patient pre-screening, dispensing and accuracy checks.
* Manage a team with varied experience and clinical knowledge, supporting development of knowledge, skills and careers.
* Perform management duties such as creating and maintaining rotas, conducting return to work reviews, and managing performance.
* Participate in the \'Step into Optics\' training programme and other leadership development opportunities to grow clinical knowledge and leadership capabilities.
Qualifications
* GOC Registered
* Experience working in a customer facing role
* Desire to learn
* Led or coached a team
Desirable skills
* Experience working in a clinical environment
Benefits
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and more
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
* Find out more at boots.jobs/rewards (exclusions may apply; eligible roles only)
About Boots Opticians
Why Boots Opticians? At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let\'s see what\'s possible when we change for the better.
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